--00000000000032c96a0600763a33 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Claudia, Yes, you are correct that I denied an e transfer as we have not received confirmation from the bank the payment was rejected. In addition, Irin confirmed with you, Carolina and Ceridan that the bank account number on file is correct and the payment was sent to the account. Unfortunately, we can not issue another payment until we have confirmed the payment has been rejected. We will have more information on Monday morning and will follow up with you. I have attached the below email thread that was also sent to Ceridan. Regards, Irin Eva 9:19=E2=80=AFAM (1 hour ago) to Ashna, me, service Good morning Ashna, Happy Friday! We got a call from one of our employees and she claimed that she didn't receive her payment. We have checked her banking and it's correct. She called the bank and they said everything was okay with her banking. Could you please check why she didn't receive her payment? We just want to make sure the fund is sent to her and there are no issues with other employees. *Payroll *- PPG5251 *Her name is -* Vasquez, Claudia *Employee Number *- 1456 Thank you, Irin Ashna Seechurn 10:26=E2=80=AFAM (32 minutes ago) to Irin, me, service Hi Irin, I double checked the grid and powerpay the banking match, you will receive an EFT reject email if the payment didn=E2=80=99t go through. Please note I am out of office, my reply might be low. Thank you, Ashna. Germaine Daniels *Payroll Director *germaine.daniels@thekey.com Phone: 562-784-1800 TheKey.com [image: TheKey] On Fri, Jul 14, 2023 at 10:48=E2=80=AFAM Claudia Vasquez wrote: > Hi Tim, > > I am hoping you will be able to assist me in this situation. There was an > issue with my pay and was not deposited into my account. I have been in > touch with Irin this morning and she did send me information to confirm m= y > bank account number which was not the correct number. I did send her a > screenshot of my account number, she later on spoke with Carolina and so > have I. As you can appreciate just like everyone else I have bills that > come out of my account. > > Carolina did offer to do an e transfer, but the request was denied by > Germaine. My concern is that this payment went into a wrong account as fr= om > what I saw earlier in the message that Irin sent me. How long will this > take to rectify the issue, again as you can understand I have payments > coming out tonight. > > I appreciate your assistance in this matter. > > Thank you in advance for your help. > > > > *Claudia Vasquez* > *Staffing Manager* > *Direct: 778-403-0854* > *Office:* 778-279-3634 > Email: claudia.vasquez@thekey.com > > [image: TheKey] > --00000000000032c96a0600763a33 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Claudia, Yes, you are correct that I= denied=C2=A0an e transfer as we have not received confirmation=C2=A0from t= he bank the payment was rejecte