--000000000000f199c5061a2775bd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, There are more concerns here. Can you or someone run a reconciliation on this client's file to ensure that we have not over billed them and charged them more than we should have. The payments we processed do not make sense and as if right now it does appear that we have over charged them. The amounts of some of the payments seem very high as you can see from the previous billed amounts. The payment for $4,465 seems higher than her normal payments. I just need to double check this so the daughter has clear answers, billing has made many errors on this file over the last few months making this client's last few weeks difficult and stressful. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Wed, Jun 5, 2024 at 10:25=E2=80=AFAM Cathy Saari wr= ote: > Hi Shawntel, > > I have attached a Statement for Sue McMaster's for 2024. I also attached > the last 2 invoices in question. Let us know if you need any further > assistance. > > Thanks, Cathy > > Billing Help Desk > billing@thekey.com > 1-866-226-1702 > 8:00AM-5:00PM EST Monday-Friday > > > On Tue, 4 Jun at 11:54 AM , Shawntel Sousa > wrote: > Hi team, > > I know Chuck and I were questioning last week the processing of this > client account. I received the follow message from the daughter last nigh= t > about being bill 2x and she would like to have the statement of account > from January to current to review as she feels that they have been over > billed. > > > =E2=80=9C*I* *would like to understand why my bank account, previously a = joint > account with my mom, was charged $5,029.28 on May 31st - 7 weeks after sh= e > died and thus ended all care services. There was another charge of > $4,465.90 on April 25th.* > > Kindly follow up with this as quickly as possible. > > > Best Regards, > Shawntel Sousa, LPN > Client Success Manager > TheKey > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > 822898:611100 > --000000000000f199c5061a2775bd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi,=C2=A0 There are more concerns here.=C2=A0 Can you or someone run a reconciliation=C2=A0o= n this client's file to ensure that we have not over billed them and ch= arged them more than we should=C2=A0have. The payments we processed do not = make sense and as if right now it does appear=C2=A0that we have over charge= d them. The amounts of some of the payments seem very high as you can see f= rom the previous=C2=A0billed amounts. The payment for $4,465 seems higher t= han her normal payments.=C2=A0 I just need to double check this so the daughter has cle= ar answers, billing has made many errors on this file over the last few mon= ths making this client's last few weeks=