----==_mimepart_6660918c94690_2113fcf40950d7c56234933 Content-Type: multipart/alternative; boundary="--==_mimepart_6660918c94593_2113fcf40950d7c56234834"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_6660918c94593_2113fcf40950d7c56234834 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel,=C2=A0 I have attached a Statement for Sue McMaster's for= 2024. =C2=A0I also attached the last 2 invoices in question.=C2=A0 Let u= s know if you need any further assistance. Thanks, Cathy=C2=A0 Bil= ling Help Desk billing@thekey.com 1-866-226-1702 8:00AM-5:00PM EST Mon= day-Friday = = On Tue, 4 Jun at 11:54 AM , Shawntel Sousa wrote: Hi team, = = I know Chuck and I were questioning last week the processing of this cli= ent account. I received the follow message from the daughter last night a= bout being bill 2x and she would like to have the statement of account fr= om January to current to review as she feels that they have been over bil= led.=C2=A0 = = = = =E2=80=9CI=C2=A0would like to understand why my bank account, previously = a joint account with my mom, was charged $5,029.28 on May 31st - 7 weeks = after she died and thus ended all care services. There was another charge= of $4,465.90 on April 25th. = = Kindly follow up with this as quickly as possible.=C2=A0 = = = Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey Calg= ary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 = Mobile number: (403) 305-6588 ----==_mimepart_6660918c94593_2113fcf40950d7c56234834 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel,=C2=A0 I have attached a Statement for Sue McMaster's for 2024.= =C2=A0I also attached the last 2 invoices in question.=C2=A0 Let us know= if you need any further assistance. Thanks, Cathy=C2=A0 Billing Help Desk billing@thekey.com 1-866-226-1702 8:00AM-5:00PM EST Monday-Friday On Tue, 4 Jun at 11:54 AM , Shawntel Sousa &= lt;ssousa@homecareassistance.com> wrote: Hi team, I know Chuck and I were questioning last week the proce= ssing of this client account. I received the follow message from the daug= hter last night about being bill 2x and she would like to have the statem= ent of account from January to current to review as she feels that they h= ave been over billed.=C2=A0 =E2=80=9C I =C2=A0 would lik= e to understand why my bank account, previously a joint account with my m= om, was charged $5,029.28 on May 31st - 7 weeks after she died and thus e= nded all care services. There was another charge of $4,465.90 on April 25= th. Kindly follow up with this as quickly as possible.=C2=A0= Best Reg= ards, Shawntel Sousa, LPN Client Success Manager TheKey = Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 48= 9-6000 Mobile number: (403) 305-6588 = <span title=3D"fd_tkt_identifier" style=3D'font-size:0px; font-fami