Re: Steps to take when you need to make a Caregiver Exception rate

--0000000000001fbc6605fa41f5c2 Content-Type: multipart/alternative; boundary="0000000000001fbc6605fa41f5c1" --0000000000001fbc6605fa41f5c1 Content-Type: text/plain; charset="UTF-8" Thanks Sharon. Noted!! On Wed, Apr 26, 2023 at 2:24 PM Sharon Speirs wrote: > Hi Canadian Staffing team and on call managers > > Please see below an example of what every scheduling manager must do if > you have to deviate from the market or complex rates for your market in > clear care and pay a caregiver a different rate. You have authorization to > do that for any fill in shift in order to ensure the client has care. > Please see the example below > > [image: image.png] > > and please also ensure that both billing and payroll boxes are checked so > that each department can see the note. > > If you have to deviate from the Market or Complex rate "*ongoing" *for > any caregiver working with a *"new client"* please ensure you have > authorization. > You will have to email your local leader or myself and we need to explain > to Tim the reasons we have to pay more. Please do not make the assumption > we are going to authorize it until you have tried every avenue to be in > compliance with the market or complex rates. If you are replacing a > caregiver with a tenured client then we want to try to push the > margin closer to 50% if we can. > > *Please note* none of the above relates to staffing or residences that > have specific requirements for caregivers as in those instances we have > already ( or should have) tagged them as "*partner exception rate"* so > they will not be flagged in any audit regarding caregiver rates of pay. > > > Team, will continue to work on our margins together, talk about the > reality of caregiver rates during our one on ones and continue to work the > best we can within these new parameters. I know each of you have concerns > about your market and we will do our best to understand them and have them > addressed quickly to ensure you have the tools to be successful. > > Any concerns or feedback please do not hesitate to reach out > Kind regards > Sharon > > > > > > Sharon, Speirs > > Canadian Staffing Manager > > 778 279 3634 > > TheKey.ca > > [image: TheKey] > > > > > > --0000000000001fbc6605fa41f5c1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Sharon. = Noted!! On Wed, Apr 2= 6, 2023 at 2:24 PM Sharon Speirs < = sspeirs@thekey.com > wrote: Hi Canadian Staffing team and on call managers Please see below an example of what every scheduling manager must do if= you have to deviate from the market or complex rates for your market in cl= ear care and pay a caregiver a different rate. You have authorization to do= that for any fill in shift in order to ensure the client has care. Please = see the example below=C2=A0 and please also ensure that both billing and payroll boxes are checked = so that each department can see the note.=C2=A0 If= you have to deviate from the Market or Complex rate " o