--000000000000346b6c05f6f3ec2a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chuck, Great to connect this morning --- Looks like the Vancouver 'Looking for work' will be remedied by the info provided by Amy below. Beyond that - Amy enabled text reminders for shift clock ins (which will also fix the Supplies/PPE) issue. I have requested the office clock in report from DART, and will send it over once I have ! Best, Erica On Thu, Mar 2, 2023 at 6:26=E2=80=AFAM Amy Freeman wr= ote: > Good Morning, > > Vancouver is not seeing any data with regards to the Looking for Work > because the Caregiver profiles in clear care do not have an entry in the > external id field. We store this data using the employee ID (which should > be input in the external ID field) and Vancouver Caregivers are blank. On= ce > this data is updated you will see results on the report. > > Have a great day! > > Amy > > *Amy Freeman* > Senior Product Manager > (650)722-8247 > [image: TheKey] > > > On Wed, Mar 1, 2023 at 1:31=E2=80=AFPM Erica Smith wro= te: > >> Hi Chuck & Tim, >> >> Thanks for the time today. Sharing a list of some of the topics we >> discussed, and adding in some additional information I have received >> following a conversation with Amy Freeman (Product Manager of the app, C= C'd >> here!) >> >> >> - *Zero followup to Canadian tickets *- I have found over 100 tickets >> submitted from caregivers and office staff in Canada. I spot checked >> probably 20, and all had a response from support either day of, or wi= thin >> 24 hours. If there are specific examples you can provide where the su= pport >> team did not reply, please let me know! >> - *When a CG is told they are offsite, and must provide info on >> their location to clock in, this information doesn't reach anyone* - >> This information is sent via email and text message to the team membe= rs >> listed in the 'Primary Care Manager' and 'Scheduler' fields on the cl= ient's >> Clear Care profile. If these fields are not filled out, no one will r= eceive >> notifications. There is also a report >> >> in AP that highlights this information >> - *No one is receiving PPE requests: *This information is sent via >> email and text message to the team members listed in the 'Primary Car= e >> Manager' and 'Scheduler' fields on the client's Clear Care profile. I= f >> these fields are not filled out, no one will receive notifications. T= here >> is also a report >> >> in AP that highlights this information: 'Requested Supplies' field wi= thin >> the 'Client Shift Summary' report. >> - *# in Location populates an error on the app:* Amy to test, however >> apartment numbers should be contained to 'Address 2' field >> - *Daylight Savings Problems*: Known issue on the Clear Care side. >> Shifts scheduled for future days will have the incorrect time, once w= e >> reach 'day of shift' the time should be correct. This is a known and >> recurrent issue that we continue to flag to Clear