--000000000000ea529805f5eb9c75 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, Vancouver is not seeing any data with regards to the Looking for Work because the Caregiver profiles in clear care do not have an entry in the external id field. We store this data using the employee ID (which should be input in the external ID field) and Vancouver Caregivers are blank. Once this data is updated you will see results on the report. Have a great day! Amy *Amy Freeman* Senior Product Manager (650)722-8247 [image: TheKey] On Wed, Mar 1, 2023 at 1:31=E2=80=AFPM Erica Smith wrote= : > Hi Chuck & Tim, > > Thanks for the time today. Sharing a list of some of the topics we > discussed, and adding in some additional information I have received > following a conversation with Amy Freeman (Product Manager of the app, CC= 'd > here!) > > > - *Zero followup to Canadian tickets *- I have found over 100 tickets > submitted from caregivers and office staff in Canada. I spot checked > probably 20, and all had a response from support either day of, or wit= hin > 24 hours. If there are specific examples you can provide where the sup= port > team did not reply, please let me know! > - *When a CG is told they are offsite, and must provide info on > their location to clock in, this information doesn't reach anyone* - > This information is sent via email and text message to the team member= s > listed in the 'Primary Care Manager' and 'Scheduler' fields on the cli= ent's > Clear Care profile. If these fields are not filled out, no one will re= ceive > notifications. There is also a report > > in AP that highlights this information > - *No one is receiving PPE requests: *This information is sent via > email and text message to the team members listed in the 'Primary Care > Manager' and 'Scheduler' fields on the client's Clear Care profile. If > these fields are not filled out, no one will receive notifications. Th= ere > is also a report > > in AP that highlights this information: 'Requested Supplies' field wit= hin > the 'Client Shift Summary' report. > - *# in Location populates an error on the app:* Amy to test, however > apartment numbers should be contained to 'Address 2' field > - *Daylight Savings Problems*: Known issue on the Clear Care side. > Shifts scheduled for future days will have the incorrect time, once we > reach 'day of shift' the time should be correct. This is a known and > recurrent issue that we continue to flag to Clear Care > - *Android 13 'bounce' location - caregivers cannot clock in/out:* Thi= s > was a clock in/clock out bug (not isolated to a certain device type), = this > has been fixed. > - *Updated Shifts not updating in CG App: *Shift should update within > 90 minutes of a change occurring in Clear Care (data is updated every = 90 > minutes, so depending on when within the data update cycle the shift u= pdate > occurs, it could appear earlier - but 90 minutes at latest). Last > minute changes