Re: Fwd: Urgent : Unable to download Vancouver Employee file - [#1131250]

Hi Roxana,

I tired but still same issues;

[image: image.png]

On Tue, Jun 24, 2025 at 10:29 AM Roxana Cruz <
clearcaresupport@homecareassistance.com> wrote:

>
> Can you try clearing your history and let me know if that worked - here
> are the steps:
>
> If you click on the 3 dots on the top right hand corner of your screen the
> below window will pop-up>click on the arrow next to history
> [image: image.png]
>
> Click History
> [image: image.png]
>
> History tab>click Clear browsing data
> [image: image.png]
>
>
> On Tue, 24 Jun at 10:27 AM , Irin Eva <irin.eva@thekey.com> wrote:
> Yes, that is correct.
>
> On Tue, Jun 24, 2025 at 10:26 AM Roxana Cruz <
> clearcaresupport@homecareassistance.com> wrote:
>
>> Hi Irin,
>>
>> To confirm are you wanting to export the file into excel?
>>
>>
>> On Tue, 24 Jun at 10:23 AM , Irin Eva <irin.eva@thekey.com> wrote:
>> Hi Grace,
>>
>> Thank you for manually pulling the data.
>>
>> I've reviewed the spreadsheet, and it appears to be missing some key
>> information: employee ID, rate method, rate, and rate name. I've attached a
>> file that shows the complete data we need for processing.
>>
>> Thanks,
>> Irin
>>
>> On Tue, Jun 24, 2025 at 10:17 AM Grace Campoll <
>> clearcaresupport@homecareassistance.com> wrote:
>>
>>> Hi all,
>>>
>>> I was able to pull the data from the page manually and paste it into a
>>> spreadsheet. Would this do for processing or is there data missing?
>>>
>>>
>>>
>>> Thanks,
>>> ​
>>> Grace
>>> TheKey Tech Support
>>>
>>
>>
>> --
>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email
>> - canadapayroll@thekey.com <canadapayroll@thekey.com>*
>>
>> Irin Nahar Eva, PCP, PLP (CPM)
>> Payroll Manager - Canada
>> *647-932-6409 *
>> irin.eva@thekey.com
>> [image: See the source image]
>>
>>
>
> --
> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email
> - canadapayroll@thekey.com <canadapayroll@thekey.com>*
>
> Irin Nahar Eva, PCP, PLP (CPM)
> Payroll Manager - Canada
> *647-932-6409 *
> irin.eva@thekey.com
> [image: See the source image]
>
> 1131250:611100
>

*For All Kind of Payroll Inquiries Please Copy Canada Payroll Email
- canadapayroll@thekey.com <canadapayroll@thekey.com>*

Irin Nahar Eva, PCP, PLP (CPM)

Payroll Manager - Canada

*647-932-6409 *

irin.eva@thekey.com

[image: See the source image]