This is a multipart message in MIME format. ------=_NextPart_000_04E3_01DAADCB.3A05B5B0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_04E4_01DAADCB.3A05B5B0" ------=_NextPart_001_04E4_01DAADCB.3A05B5B0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I responded to the tix this morning but here are the notes. This payment was mailed from the bank(Chicago) 5/17. Please allow 7 to = 14 business days to reach the client in Canada. =20 Seth =20 =20 From: Marc Atkinson =20 Sent: Friday, May 24, 2024 10:57 AM To: Shawntel Sousa ; Seth Poindexter = ; Lisa Barker Cc: Chuck Terlesky ; Timothy Thomas = Subject: Re: 146924 Jeffrey Lunn CDHC - 2023 Account Statement & Refund = Payment 541837 - [#766308] =20 Hi Everyone, =20 Unfortunately this is the first I am seeing of this matter since 4/19, = when I obtained the information for the paper cheque refund and sent the = information off to our Payment Applications team. From that point on I = no longer had visibility into the ticket as it looks like it was = transferred over to Accounts Payable. =20 Hi Seth and Lisa, =20 Please look into this refund cheque for client 146924 Jeffrey Lunn. I = sent the refund information over to Payments on 4/19. Can your team = please verify the following: =20 - Please confirm the check # and if it has been cashed. - Please confirm what exact day it was mailed, to what address, and what = person's attention. =20 At this point, if the check has not been cashed, can we place a stop = payment on it? It is more than likely more practical to have Tim = initiate an E-transfer to the client. =20 Thank you! =20 =20 On Fri, May 24, 2024 at 11:00=E2=80=AFAM Shawntel Sousa = > wrote: Hi, =20 Apparently the PAD didn't go through and they issued a cheque chuck.=20 Thank you, Shawntel Sousa, LPN Client Success Manager =20 Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: = 778-279-3634 TheKey.ca =20 =20 =20 =20 On Fri, May 24, 2024 at 8:58=E2=80=AFAM Chuck Terlesky = > wrote: I issued a refund to Jeffery Lunn for $565.56. on April 17th through = PAD. Should already be in his bank account. =20 Regards, Chuck =20 =20 On Fri, May 24, 2024 at 8:56=E2=80=AFAM Timothy Thomas > wrote: @Marc Atkinson Hi Mark, Can you = please give me an update on the cheque for this client. Do we have = confirmation that it was sent? If it's possible to cancel the check, I = can send the client an etransfer from one of our canadian bank accounts = and resolve this matter right away. =20 Thanks =20 On Fri, May 24, 2024 at 10:48=E2=80=AFAM Shawntel Sousa = > wrote: Hi both, =20 I have to agree with this client. It=E2=80=99s been almost a month and a = half of trying to get a refund. Our clients are so disappointed in our = billing and accounting and it=E2=80=99s causing turmoil for our offices. = These things need to be dealt with in a timely manner. How can we = escalate these types of things?=20 Best Regards, Shawntel Sousa, LPN Client Succes