--000000000000648720061936e6af Content-Type: multipart/alternative; boundary="00000000000064871f061936e6ae" --00000000000064871f061936e6ae Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, Unfortunately this is the first I am seeing of this matter since 4/19, when I obtained the information for the paper cheque refund and sent the information off to our Payment Applications team. From that point on I no longer had visibility into the ticket as it looks like it was transferred over to Accounts Payable. Hi Seth and Lisa, Please look into this refund cheque for client 146924 Jeffrey Lunn. I sent the refund information over to Payments on 4/19. Can your team please verify the following: - Please confirm the check # and if it has been cashed. - Please confirm what exact day it was mailed, to what address, and what person's attention. At this point, if the check has not been cashed, can we place a stop payment on it? It is more than likely more practical to have Tim initiate an E-transfer to the client. Thank you! [image: image.png] On Fri, May 24, 2024 at 11:00=E2=80=AFAM Shawntel Sousa = wrote: > Hi, > > Apparently the PAD didn't go through and they issued a cheque chuck. > > *Thank you,* > > *Shawntel Sousa, LPN* > > Client Success Manager > > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > > *TheKey.ca * > > [image: TheKey] > > > > On Fri, May 24, 2024 at 8:58=E2=80=AFAM Chuck Terlesky > wrote: > >> I issued a refund to Jeffery Lunn for $565.56. on April 17th through >> PAD. Should already be in his bank account. >> >> Regards, >> Chuck >> >> >> On Fri, May 24, 2024 at 8:56=E2=80=AFAM Timothy Thomas w= rote: >> >>> @Marc Atkinson Hi Mark, Can you please give >>> me an update on the cheque for this client. Do we have confirmation tha= t it >>> was sent? If it's possible to cancel the check, I can send the client a= n >>> etransfer from one of our canadian bank accounts and resolve this matte= r >>> right away. >>> >>> Thanks >>> >>> On Fri, May 24, 2024 at 10:48=E2=80=AFAM Shawntel Sousa >>> wrote: >>> >>>> Hi both, >>>> >>>> I have to agree with this client. It=E2=80=99s been almost a month and= a half >>>> of trying to get a refund. Our clients are so disappointed in our bill= ing >>>> and accounting and it=E2=80=99s causing turmoil for our offices. These= things need >>>> to be dealt with in a timely manner. How can we escalate these types o= f >>>> things? >>>> >>>> Best Regards, >>>> Shawntel Sousa, LPN >>>> Client Success Manager >>>> TheKey >>>> >>>> Calgary Office number: (403) 301-3777 >>>> Winnipeg Office Number: (204) 489-6000 >>>> Mobile number: (403) 305-6588 >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Josie Van der Velden >>>> Date: Fri, May 24, 2024 at 8:15=E2=80=AFAM >>>> Subject: Re: 146924 Jeffrey Lunn CDHC - 2023 Account Statement & Refun= d >>>> Payment 541837 - [#766308] >>>> To: Shawntel Sousa >>>> CC: Marc Atkinson >>>>