--0000000000005bdef0061cd4b7b6 Content-Type: multipart/alternative; boundary="0000000000005bdeee061cd4b7b5" --0000000000005bdeee061cd4b7b5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable FYI I replied back that we are looking into it but I did not include Cathy as I did not want her to think I was jumping over her, I just want to work with this referral as best we can and saying no is not really the option I want to go with - if there is something I could do manually to make it easier for all I would be more than happy to do so. Sharon Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: NS CSIL Clerks Date: Tue, Jul 9, 2024 at 11:19=E2=80=AFAM Subject: RE: billing for VCH - [#862683] To: Cathy Saari , NS CSIL Clerks Cc: sspeirs@thekey.com Hi Cathy, I understand, but sometimes the communication to get clarification from your agency and our scheduling team to resolve the confusion that the style brings, will cause us to hold on the invoice from going to the AP for payment the same day from the batch. Regards, Nasrin *From:* Cathy Saari *Sent:* Tuesday, July 09, 2024 11:11 AM *To:* NS CSIL Clerks *Cc:* sspeirs@thekey.com *Subject:* Re: billing for VCH - [#862683] *EXTERNAL SENDER.* Does this email look suspicious? Click on Report Message/Phish Alert in the top right of your Outlook toolbar. *Do not* open attachments or click on links. ------------------------------ Hi Nasrin, I understand that our billing and invoices can be confusing. Unfortunately we cannot modify them. The day start at 12:00am and ends at 11:59pm. So in your example where we are scheduling a 10am - 10pm in between 2 overnight shifts, you will have 10 hours, 12 hours and 2 hours for the shifts. Thanks, Cathy Billing Help Desk billing@thekey.com 1-866-226-1702 8:00AM-5:00PM EST Monday-Friday On Tue, 9 Jul at 1:47 PM , 158507 Vancouver Coastal Health wrote: Thank you Sharon for the prompt reply! Yes, the way it used to be was more clear. We are dealing with the invoices from over 7 other agencies and their billing is very straight forward and they match our scheduling system when we do the reconciliation, but to be honest your billing style slowing us down in terms of reconciliation to clear the confusion. Like the 24 hours shift, splitting 12, 3 and 9 with different date doesn= =E2=80=99t match our system. We either go 12 hours or 24 hours ( there is no spilt on our end) That was my feed back as some one doing the reconciliation for the other agencies billing, as well. Regards, Nasrin From: Sharon Speirs *Sent:* Tuesday, July 09, 2024 10:31 AM *To:* NS CSIL Clerks *Cc:* Stephanie Fuston *Subject:* Re: billing for VCH *EXTERNAL SENDER.* Does this email look suspicious? Click on Report Message/Phish Alert in the top right of your Outlook toolbar. *Do not* open attachments or click on links. ------------------------------ Hi Nasarin I und