This is a multipart message in MIME format. ------=_NextPart_000_0884_01DAD204.973CFE70 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0885_01DAD204.973D2580" ------=_NextPart_001_0885_01DAD204.973D2580 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Tim and Sharon, I would need to connect with Kristy and the invoicing team as they would = be able to provide additional insight to current billing practices and = what we can accommodate in terms of the overnight shifts. =20 Kristy- Can you let me know when you have a few mins to discuss VCH Thank you, Lito=20 =20 From: Sharon Speirs =20 Sent: Tuesday, July 9, 2024 11:30 AM To: Lito Delapena ; Timothy Thomas = Subject: Fwd: billing for VCH - [#862683] =20 FYI I replied back that we are looking into it but I did not include Cathy = as I did not want her to think I was jumping over her, I just want to = work with this referral as best we can and saying no is not really the = option I want to go with - if there is something I could do manually to = make it easier for all I would be more than happy to do so. Sharon Sharon =20 Sharon, Speirs =20 General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com =20 TheKey.ca =20 =20 = =20 =20 =20 =20 =20 =20 ---------- Forwarded message --------- From: NS CSIL Clerks > Date: Tue, Jul 9, 2024 at 11:19=E2=80=AFAM Subject: RE: billing for VCH - [#862683] To: Cathy Saari >, NS = CSIL Clerks > Cc: sspeirs@thekey.com > =20 Hi Cathy, I understand, but sometimes the communication to get clarification from = your agency and our scheduling team to resolve the confusion that the = style brings, will cause us to hold on the invoice from going to the AP = for payment the same day from the batch. =20 Regards, Nasrin =20 From: Cathy Saari >=20 Sent: Tuesday, July 09, 2024 11:11 AM To: NS CSIL Clerks > Cc: sspeirs@thekey.com =20 Subject: Re: billing for VCH - [#862683] =20 EXTERNAL SENDER. Does this email look suspicious? Click on Report = Message/Phish Alert in the top right of your Outlook toolbar. Do not = open attachments or click on links. _____ =20 =20 Hi Nasrin,=20 =20 I understand that our billing and invoices can be confusing. = Unfortunately we cannot modify them. The day start at 12:00am and ends = at 11:59pm. So in your example where we are scheduling a 10am - 10pm in = between 2 overnight shifts, you will have 10 hours, 12 hours and 2 hours = for the shifts. =20 Thanks, Cathy=20 =20 Billing Help Desk billing@thekey.com 1-866-226-1702 8:00AM-5:00PM EST Monday-Friday =20 =20 On Tue, 9 Jul at 1:47 PM , 158507 Vancouver Coastal Health nscsilclerks@vch.ca> wrote:=20 Thank you Sharon for the prompt reply! =20 Yes, the way it used to be was more clear. We are dealing with the = invoices from over 7 other agencies and their billing is very straight = forward and they match our scheduling system when we do the = reconciliation, but to be honest your billing style slowing us down in = terms of reconciliat