--00000000000076538305ee11fb65 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All - Confirming that Montreal ClearCare was able to generate invoices. Thank you. On Mon, Nov 21, 2022 at 4:17 PM Roxana Cruz wrote: > Hey Tori, > > I confirmed with ClearCare that this issue was resolved 1-2 hours ago. > I=E2=80=99ve reached out the the payroll person to attempt and invoice in= ClearCare > and to let me know. > > Also, when we open a ticket with support and it=E2=80=99s linked to a kno= wn issues > that their engineers are working on and the issue is resolved our ticket > closes automatically the following day. That=E2=80=99s why I don=E2=80=99= t get same day > notifications. > > Thank you. > > On Mon, Nov 21, 2022 at 3:52 PM Tori Porter-Martin tori.portermartin@thekey.com> wrote: > >> Thanks, will do. >> >> @Roxana Cruz could you please follow up at 4:00PM >> PST? >> >> On Mon, Nov 21, 2022 at 6:06 PM Bjorn Cooley wrote: >> >>> Yes I will reach out to our rep, please have Roxanna continue to >>> communicate on her ticket as well >>> >>> On Mon, Nov 21, 2022 at 2:26 PM Tori Porter-Martin >> tori.portermartin@thekey.com> wrote: >>> >>>> Bjorn, can you follow up on the email they sent you or should Roxana >>>> own communication with them via her ticket? Not sure which will get mo= re >>>> visibility/quick attention. >>>> >>>> Thanks, >>>> Tori >>>> >>>> On Mon, Nov 21, 2022 at 5:14 PM Ken Citron wrote: >>>> >>>>> Please advise me when this is fixed and if they have any information >>>>> as to cause. Who will reach out for an update if we do not hear? W= hen? >>>>> >>>>> >>>>> >>>>> On Nov 21, 2022, at 3:55 PM, Roxana Cruz >>>> clearcaresupport@homecareassistance.com> wrote: >>>>> >>>>> =EF=BB=BF >>>>> I had someone from payroll reach out to us regarding Montreal CC - I >>>>> have a ticket with CC and they attached my call to this issue. I can = share >>>>> here if I hear anything as well. >>>>> >>>>> Thank you. >>>>> >>>>> >>>>> >>>>> On Mon, 21 Nov at 3:49 PM , ClearCare Support >>>> clearcaresupport@homecareassistance.com> wrote: >>>>> Hi Tim, thanks for confirming. Will let you know if Engineering hears >>>>> anything. >>>>> >>>>> Tori >>>>> >>>>> On Mon, Nov 21, 2022 at 3:12 PM Timothy Thomas wrote: >>>>> >>>>>> Yes we've noticed the issues. Clearcare can be very slow at times. >>>>>> >>>>>> We haven't heard anything from Clearcare yet. >>>>>> >>>>>> On Mon, Nov 21, 2022 at 3:11 PM Tori Porter-Martin >>>>> tori.portermartin@thekey.com> wrote: >>>>>> >>>>>>> Hi Tim, >>>>>>> >>>>>>> Please see below highlighted in yellow. Would you be able to share >>>>>>> this with your teams who might be affected? I'll let you know if we= hear >>>>>>> any updates from ClearCare. >>>>>>> >>>>>>> Thanks very much, >>>>>>> Tori >>>>>>> >>>>>>> >>>>>>> ---------- Forwarded message --------- >>>>>>> From: Bjorn Cooley >>>>>>> Date: Mon, Nov 21, 2022 at 2:51 PM >>>>>>> Subject: Fwd: Degraded Performance >>>>>>> To: Tori Porter-Marti