--0000000000004e61f705ee041848 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tori, I confirmed with ClearCare that this issue was resolved 1-2 hours ago. I=E2= =80=99ve reached out the the payroll person to attempt and invoice in ClearCare and to let me know. Also, when we open a ticket with support and it=E2=80=99s linked to a known= issues that their engineers are working on and the issue is resolved our ticket closes automatically the following day. That=E2=80=99s why I don=E2=80=99t = get same day notifications. Thank you. On Mon, Nov 21, 2022 at 3:52 PM Tori Porter-Martin wrote: > Thanks, will do. > > @Roxana Cruz could you please follow up at 4:00PM PST? > > On Mon, Nov 21, 2022 at 6:06 PM Bjorn Cooley wrote: > >> Yes I will reach out to our rep, please have Roxanna continue to >> communicate on her ticket as well >> >> On Mon, Nov 21, 2022 at 2:26 PM Tori Porter-Martin > tori.portermartin@thekey.com> wrote: >> >>> Bjorn, can you follow up on the email they sent you or should Roxana ow= n >>> communication with them via her ticket? Not sure which will get more >>> visibility/quick attention. >>> >>> Thanks, >>> Tori >>> >>> On Mon, Nov 21, 2022 at 5:14 PM Ken Citron wrote: >>> >>>> Please advise me when this is fixed and if they have any information a= s >>>> to cause. Who will reach out for an update if we do not hear? When? >>>> >>>> >>>> >>>> On Nov 21, 2022, at 3:55 PM, Roxana Cruz >>> clearcaresupport@homecareassistance.com> wrote: >>>> >>>> =EF=BB=BF >>>> I had someone from payroll reach out to us regarding Montreal CC - I >>>> have a ticket with CC and they attached my call to this issue. I can s= hare >>>> here if I hear anything as well. >>>> >>>> Thank you. >>>> >>>> >>>> >>>> On Mon, 21 Nov at 3:49 PM , ClearCare Support >>> clearcaresupport@homecareassistance.com> wrote: >>>> Hi Tim, thanks for confirming. Will let you know if Engineering hears >>>> anything. >>>> >>>> Tori >>>> >>>> On Mon, Nov 21, 2022 at 3:12 PM Timothy Thomas wrote: >>>> >>>>> Yes we've noticed the issues. Clearcare can be very slow at times. >>>>> >>>>> We haven't heard anything from Clearcare yet. >>>>> >>>>> On Mon, Nov 21, 2022 at 3:11 PM Tori Porter-Martin >>>> tori.portermartin@thekey.com> wrote: >>>>> >>>>>> Hi Tim, >>>>>> >>>>>> Please see below highlighted in yellow. Would you be able to share >>>>>> this with your teams who might be affected? I'll let you know if we = hear >>>>>> any updates from ClearCare. >>>>>> >>>>>> Thanks very much, >>>>>> Tori >>>>>> >>>>>> >>>>>> ---------- Forwarded message --------- >>>>>> From: Bjorn Cooley >>>>>> Date: Mon, Nov 21, 2022 at 2:51 PM >>>>>> Subject: Fwd: Degraded Performance >>>>>> To: Tori Porter-Martin , Andy Feldman = >>>>> afeldman@thekey.com>, Amy Freeman , Ken Citron = >>>>> kcitron@homecareassistance.com> >>>>>> >>>>>> >>>>>> @Tori please share as needed >>>>>> >>>>>> ---------- Forwarded message --------- >>>>>> From: Oscar Weathersby >>>>>> Date: Mon, No