I didn't realize this was still open. There is no action. The client
received the letter and we are not adjusting his rate back down.
Please consider the matter closed,
Cheryl
On Thu, Apr 20, 2023 at 1:00 PM Ada Colletta <billing@thekey.com> wrote:
> Hi Cheryl,
> I'm following up if you spoke with Mr. Shek regarding the rate increase
> and the resolution, please advise due to this inquiry is 8 days old and
> need some action so that I can close it.
>
> Thank you,
>
> Ada Colletta
> Billing Help Desk
> Billing@thekey.com
> 866-226-1702
>
>
>
>
>
>
> On Mon, 17 Apr at 3:08 PM , CherylCartwright <
> ccartwright@homecareassistance.com> wrote:
> This is helpful, thank you. I will call him after this meeting.
>
> On Mon, Apr 17, 2023 at 4:03 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> I can confirm that the original letter was opened on March 16th so it was
>> viewed by him.
>>
>> I'll resend it now. Thanks
>>
>> On Mon, Apr 17, 2023 at 2:55 PM Cheryl Cartwright <ccartwright@thekey.com>
>> wrote:
>>
>>> Hey Tim,
>>>
>>> We have a client who pays manually and refusing to pay his recent
>>> invoices as he says he wasn’t informed of the increase. The client is
>>> Charles Shek. Can you please resend him the letter?
>>>
>>> Many thanks,
>>>
>>> Cheryl
>>>
>>> On Mon, Apr 17, 2023 at 2:18 PM Ada Colletta <billing@thekey.com> wrote:
>>>
>>>> Hi Ali,
>>>> He did not pay and in VP we don't have any payment information loaded.
>>>>
>>>> Thank you,
>>>>
>>>> Ada Colletta
>>>> Billing Help Desk
>>>> Billing@thekey.com
>>>> 866-226-1702
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, 17 Apr at 11:03 AM , Ali Malik <ali.malik@thekey.com> wrote:
>>>> @Cheryl Cartwright <ccartwright@thekey.com> How should we proceed with
>>>> this case, we already put through the payment before it was disputed?
>>>>
>>>> thank you
>>>>
>>>> On Mon, Apr 17, 2023 at 10:19 AM Ada Colletta <billing@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>> Called Charles and he's disputing the rate and not paying the invoices
>>>>> and stated he did not receive notification regarding the increase and he
>>>>> said he's canceling services and what's to speak with someone immediately
>>>>> 416-827-2600
>>>>>
>>>>> Thank you,
>>>>>
>>>>> Ada Colletta
>>>>> Billing Help Desk
>>>>> Billing@thekey.com
>>>>> 866-226-1702
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>> *Ali Malik*
>>>> Manager - Financial Operations
>>>>
>>>>
>>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
> 215303:611100
>