----==_mimepart_644161a5daf67_2042afe31ef2acc29112f1 Content-Type: multipart/alternative; boundary="--==_mimepart_644161a5da926_2042afe31ef2acc2911188"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_644161a5da926_2042afe31ef2acc2911188 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, I'm following up if you spoke with Mr. Shek regarding the rat= e increase and the resolution, please advise due to this inquiry is 8 day= s old and need some action so that I can close it. Thank you, Ada= Colletta Billing Help Desk Billing@thekey.com 866-226-1702 = = = On Mon, 17 Apr at 3:08 PM , CherylCartwright wrote: This is helpful, thank you. I will call him = after this meeting.=C2=A0 = = = On Mon, Apr 17, 2023 at 4:03=E2=80=AFPM Timothy Thomas w= rote: = = = I can confirm that the original letter was opened on March 16th so it wa= s viewed by him. = I'll resend it now. Thanks = = = On Mon, Apr 17, 2023 at 2:55=E2=80=AFPM Cheryl Cartwright wrote: = = = Hey Tim, = = We have a client who pays manually and refusing to pay his recent invoic= es as he says he wasn=E2=80=99t informed of the increase. The client is C= harles Shek. Can you please resend him the letter?=C2=A0 = = Many thanks, = = Cheryl = = = On Mon, Apr 17, 2023 at 2:18 PM Ada Colletta wrote:= = = = = = Hi Ali, = He did not pay and in VP we don't have any payment information loaded. = = Thank you, = = Ada Colletta = Billing Help Desk = Billing@thekey.com = 866-226-1702 = = = = = = = = = = On Mon, 17 Apr at 11:03 AM , Ali Malik wrote: = @Cheryl Cartwright=C2=A0How should we proceed with this case, we already = put through the payment before it was disputed? = thank you = = = = On Mon, Apr 17, 2023 at 10:19=E2=80=AFAM Ada Colletta wrote: = = = = Hi Team, = Called Charles and he's disputing the rate and not paying the invoices a= nd stated he did not receive notification regarding the increase and he s= aid he's canceling services and what's to speak with someone immediately = 416-827-2600 = = Thank you, = = = Ada Colletta = Billing Help Desk = Billing@thekey.com = 866-226-1702 = = = = = = = = = = = = = = = -- = Ali Malik Manager - Financial Operations=C2=A0 = = = = = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_644161a5da926_2042afe31ef2acc2911188 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, I'm following up if you spoke wi= th Mr. Shek regarding the rate increase and the resolution, please advise= due to this inquiry is 8 days old and need some action so that I can clo= se it. Thank you, Ada Colletta Billing Help Desk Billing@thekey.com 866-226-1702 On Mon, 17 Apr at 3:08 PM , Cheryl