--001a11c240b07ff1af050a0914b2 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Tim, On that particular report I compared caregivers from December 2013 and July 2014 . I export the caregivers worked in both months and filter out names that do not match to get the 'retained" number. Divide the retained number from the December total to get the percentage. Russell On Thu, Dec 11, 2014 at 11:15 AM, Timothy Thomas wrote: > > Hi Russel, > > Could you please send me the formula and process by which you calculate > the retention rate in the annual franchise metrics provided at conference= . > > Our numbers don't match up. > > Thanks, > > -- > > > *Timothy Thomas* > > *Home Care Assistance (Montr**=C3=A9**al) Inc.* > > *4464 Ste. Catherine Ouest* > > *Westmount, Qu**=C3=A9**bec* > > *H3Z 1R7* > > *Tel: 514 907 5065 - Fax: 514 907 5067* > > > > *tth@homecareassistance.com * > > > > *www.homecareassistancemontreal.ca > * > > *www.facebook.com/hcamontreal * > > *www.twitter.com/hcamontreal * > --=20 Russell Gesher Director of Network Operations Home Care Assistance 525 University Ave, Suite 605 Palo Alto, CA 94301 Tel. (650) 462-9501 http://www.homecareassistance.com Review our Book Series Like us on Facebook Explore our Franchise Opportunity *Changing the Way the World Ages* --001a11c240b07ff1af050a0914b2 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Tim, On that particular report I compar= ed caregivers from December 2013 and July 2014 . I= export the caregivers worked in both months and filter out names that do n= ot match to get the 'retained" number. Di= vide the retained number from the December total to get the percentage. Russell On Thu, Dec 11, 2014 = at 11:15 AM, Timothy Thomas < tt@homecareassistance.com > wrote: Hi Russel, Could you please send me the formula and process by which you = calculate the retention rate in the annual franchise metrics provided at co= nference.=C2=A0 Our numbers don't match up. Thanks, -- = Timothy Thomas Home Care Assistance (Montr= =C3=A9 al) Inc. 4464 Ste= . Catherine Ouest Westmount, Qu =C3=A9 <span lang=3D"EN-US" style=3D"font-size= :7.5pt;font-family:Verdana,sans-serif;c