--Apple-Mail=_1C40A364-443B-4592-8399-630938DC272F Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hello Tim, I have a few questions for you if I may: - Has your team at any point had experience with in-home medical care = for an ALS patient? -All individuals would be trained on your end or fully certified with = prior knowledge of how to operate a feeding tube, ventilator and = tracheotomy? -Given the high level of responsibility of these individuals, we have = been recommended for shifts to be 8 hours, will this be possible? -Would you be able to guarantee consistency of personnel (meaning the = 4-5 individuals would be the same ones on a weekly basis)? -What would happen should an individual not be able to present = themselves to work due to a last-minute situation for e.g. they are = sick, accident, etc. ? Would a replacement be sent and in time for the = proper start time of the shift? And would the replacement have the = proper qualifications and training to take on the task? I think of a = worst case scenario where this would happen a day where no family member = of ours would be able to be present to take over, fill in for a few = hours or provide assistance with using the equipment. This is of great = concern because my mom cannot be left alone nor with an individual who = does not have any knowledge of how to use the equipment. Therefore would = there be a plan in place for the proper =E2=80=9Cback up personnel=E2=80=9D= ? -Is Home Care Assistance a regional franchise? Thank you kindly, apologies for the many questions! Nataly Nataly Djoukhadjian > On Feb 8, 2017, at 11:20 AM, Timothy Thomas = wrote: >=20 > Ok great! I look forward to hearing from you. >=20 > Regards, > Tim >=20 > On Tue, Feb 7, 2017 at 8:12 PM, Nataly Djoukhadjian = > = wrote: > Hello Tim, >=20 > Thank you for this. I have reviewed it and have shared it with my = father. I will get back to you shortly. >=20 > Kindly,=20 >=20 > Nataly=20 >=20 > Nataly Djoukhadjian=20 > 514 572 2338 >=20 > On Feb 7, 2017, at 2:22 PM, Timothy Thomas > wrote: >=20 >> Good afternoon Nataly, >>=20 >> It was a pleasure speaking with you earlier regarding our services = for your mother. I'm so sorry to hear of her condition but I'm confident = that we can help provide her with excellent care. As discussed please = find enclosed a summary of our conversation below along with some = additional information on our company and services. >>=20 >> Home Care Assistance was founded by PhD level gerontologists. This = makes a big difference in the kind of support that our clients receive. = We specialize in high-quality Live-In care = , but provide = services on an Hourly basis as well = . We do = not require a long-term contract or deposit=E2=80=94stay with us only as = long as you are completely satisfied.=20 >>=20 >> Home Care Assistance is unique in the home care industry because Our = Caregivers = are = trained in our proprietary Balanced Care Method=E2=84=A2 = ,