--94eb2c111c2e38f1bc054808daa4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Nataly, I'm meeting with my team this afternoon to address all your questions. I'll have those answers to you before end of day. Best regards, Tim On Wed, Feb 8, 2017 at 11:39 AM, Nataly Djoukhadjian wrote: > Hello Tim, > > I have a few questions for you if I may: > > - Has your team at any point had experience with in-home medical care for > an ALS patient? > -All individuals would be trained on your end or fully certified with > prior knowledge of how to operate a feeding tube, ventilator and > tracheotomy? > -Given the high level of responsibility of these individuals, we have bee= n > recommended for shifts to be 8 hours, will this be possible? > -Would you be able to guarantee consistency of personnel (meaning the 4-5 > individuals would be the same ones on a weekly basis)? > -What would happen should an individual not be able to present themselves > to work due to a last-minute situation for e.g. they are sick, accident, > etc. ? Would a replacement be sent and in time for the proper start time = of > the shift? And would the replacement have the proper qualifications and > training to take on the task? I think of a worst case scenario where this > would happen a day where no family member of ours would be able to be > present to take over, fill in for a few hours or provide assistance with > using the equipment. This is of great concern because my mom cannot be le= ft > alone nor with an individual who does not have any knowledge of how to us= e > the equipment. Therefore would there be a plan in place for the proper > =E2=80=9Cback up personnel=E2=80=9D? > -Is Home Care Assistance a regional franchise? > > Thank you kindly, apologies for the many questions! > > Nataly > > Nataly Djoukhadjian > > On Feb 8, 2017, at 11:20 AM, Timothy Thomas > wrote: > > Ok great! I look forward to hearing from you. > > Regards, > Tim > > On Tue, Feb 7, 2017 at 8:12 PM, Nataly Djoukhadjian nataly.djoukhadjian@icloud.com> wrote: > >> Hello Tim, >> >> Thank you for this. I have reviewed it and have shared it with my >> father. I will get back to you shortly. >> >> Kindly, >> >> Nataly >> >> Nataly Djoukhadjian >> 514 572 2338 >> >> On Feb 7, 2017, at 2:22 PM, Timothy Thomas >> wrote: >> >> Good afternoon Nataly, >> >> It was a pleasure speaking with you earlier regarding our services for >> your mother. I'm so sorry to hear of her condition but I'm confident tha= t >> we can help provide her with excellent care. As discussed please find >> enclosed a summary of our conversation below along with some additional >> information on our company and services. >> >> Home Care Assistance was founded by PhD level gerontologists. This makes >> a big difference in the kind of support that our clients receive. We >> specialize in high-quality Live-In care >> , but provide >> services on an Hourly basis as well >> . We do >> not require a long-term contract