--0000000000009c572305f9c6edf1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I didn't realize this was still open. There is no action. The client received the letter and we are not adjusting his rate back down. Please consider the matter closed, Cheryl On Thu, Apr 20, 2023 at 1:00=E2=80=AFPM Ada Colletta w= rote: > Hi Cheryl, > I'm following up if you spoke with Mr. Shek regarding the rate increase > and the resolution, please advise due to this inquiry is 8 days old and > need some action so that I can close it. > > Thank you, > > Ada Colletta > Billing Help Desk > Billing@thekey.com > 866-226-1702 > > > > > > > On Mon, 17 Apr at 3:08 PM , CherylCartwright ccartwright@homecareassistance.com> wrote: > This is helpful, thank you. I will call him after this meeting. > > On Mon, Apr 17, 2023 at 4:03=E2=80=AFPM Timothy Thomas wr= ote: > >> I can confirm that the original letter was opened on March 16th so it wa= s >> viewed by him. >> >> I'll resend it now. Thanks >> >> On Mon, Apr 17, 2023 at 2:55=E2=80=AFPM Cheryl Cartwright >> wrote: >> >>> Hey Tim, >>> >>> We have a client who pays manually and refusing to pay his recent >>> invoices as he says he wasn=E2=80=99t informed of the increase. The cli= ent is >>> Charles Shek. Can you please resend him the letter? >>> >>> Many thanks, >>> >>> Cheryl >>> >>> On Mon, Apr 17, 2023 at 2:18 PM Ada Colletta wrote= : >>> >>>> Hi Ali, >>>> He did not pay and in VP we don't have any payment information loaded. >>>> >>>> Thank you, >>>> >>>> Ada Colletta >>>> Billing Help Desk >>>> Billing@thekey.com >>>> 866-226-1702 >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Mon, 17 Apr at 11:03 AM , Ali Malik wrote: >>>> @Cheryl Cartwright How should we proceed with >>>> this case, we already put through the payment before it was disputed? >>>> >>>> thank you >>>> >>>> On Mon, Apr 17, 2023 at 10:19=E2=80=AFAM Ada Colletta >>>> wrote: >>>> >>>>> Hi Team, >>>>> Called Charles and he's disputing the rate and not paying the invoice= s >>>>> and stated he did not receive notification regarding the increase and= he >>>>> said he's canceling services and what's to speak with someone immedia= tely >>>>> 416-827-2600 >>>>> >>>>> Thank you, >>>>> >>>>> Ada Colletta >>>>> Billing Help Desk >>>>> Billing@thekey.com >>>>> 866-226-1702 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>> >>>> -- >>>> *Ali Malik* >>>> Manager - Financial Operations >>>> >>>> >>>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> > > 215303:611100 > --0000000000009c572305f9c6edf1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I didn't realize this was still open. There is no acti= on. The client received the letter and we are not adjusting his rate back d= own.=C2=A0 Please consider the matter closed, = Cheryl On Thu, Apr 20, 2023 at 1:00=E2=80=AFPM Ada Coll= etta < billin