This is a multipart message in MIME format. ------=_NextPart_000_0787_01D9C9D4.9CB7C800 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Adding Gerard, please get him up to speed so the team can take over = @Ali Malik & = @Timothy Thomas =20 From: Ali Malik =20 Sent: Friday, August 4, 2023 8:50 AM To: Sumira Suthesan Cc: Brian Boxall ; Timothy Thomas ; = Dennis Fancy Subject: Re: Vaughan Barb =20 @Timothy Thomas @Brian Boxall = @Dennis Fancy = Hey guys, this client has always been an issue from the past, it took me = so long before to get her to pay for big balance she had prior.. =20 She also got upset last time when we charged her PAD. So we need to = ensure that A) This client is setup on autopay going forward as she = mentioned to me a while ago they would do this B) Get consent if it's = okay to charge the balance of 17k. =20 If she still refuses or there are any issues, Tim I will leave it to you = to take it forward from the operations side. =20 thank you, =20 On Fri, Aug 4, 2023 at 11:45=E2=80=AFAM Sumira Suthesan = > wrote: Hi Brian, =20 PAD information for Vaughan Barb was inputted into clearcare today. The outstanding balance is around 17k. =20 Are we using PAD information? I remember we charged their bank account before and she got upset.=20 =20 Thanks, Sumira Suthesan Accounts Receivable Specialist- TheKey =20 =20 --=20 Ali Malik Manager - Financial Operations=20 =20 ------=_NextPart_000_0787_01D9C9D4.9CB7C800 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Adding Gerard, please get him = up to speed so the team can take over @Ali = Malik & @Timothy = Thomas From: Ali Malik = <ali.malik@thekey.com> Sent: Friday, August 4, 2023 = 8:50 AM To: Sumira Suthesan = <sumira.suthesan@thekey.com> Cc: Brian Boxall = <bboxall@thekey.com>; Timothy Thomas <tt@thekey.com>; Dennis = Fancy <dfancy@thekey.com> Subject: Re: Vaughan = Barb @Timothy = Thomas @Brian Boxall @Dennis = Fancy Hey guys, this client has always been an issue from the = past, it took me so long before