--0000000000009beb6c062dcc910e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Chuck, Thank you for the heads up, our invoicing team credited the invoice on 1/23/2025 and moved the balance over to CDHC. There was no charges for this client 1/23/2025. Thank you, Lito Delapena Manager Customer Contact & Collections Center2 * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Mon, Feb 10, 2025 at 8:51=E2=80=AFAM Chuck Terlesky wrote: > Hi Lito, > > There is an error for a Calgary Client [152689 Indrakeshari Shrestha > (CDHC)] this is a CDHC client and should not be charged or contacted. > > Please check this client's account, as they should not have an invoice. > > Regards, > Chuck > > On Mon, Feb 10, 2025 at 8:38=E2=80=AFAM Lito Delapena > wrote: > >> Hi All, >> >> Thank you for looping me into the conversation regarding late notices fo= r >> some of our Canada Clients. Wanted to provide insight as to what occurre= d, >> our vendor partner Versapay recently made an update with their bank >> switching from TD to Worldline which caused some payment failures on our >> end for clients. On 2/4/2025 we identified the clients who were actively >> paying via PAD through our Versapay portal and contacted and charged the= m >> for the week of 1/22/2025 invoices. However with the escalation for >> client 157931 Robert Birch we found that there were a number of clients = who >> were not initially included on our call out list. So I am going to ask m= y >> team to contact these clients/POCs this morning to apologize and to coll= ect >> payment for the 1/22/2025 generated invoices. >> >> Attached is a copy of those clients for your review and records, please >> send any callers to our Billing help desk or you can forward their email= s >> to Billing@thekey.com and my team will handle those inquiries. >> >> Thank you, >> >> Lito Delapena >> >> Manager Customer Contact & Collections Center >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> > > > -- > Chuck Terlesky B.A., CCPE > General Manager > Winnipeg and Calgary > > Calgary: 403-301-3777 > Winnipeg: 204-489-6000 > > TheKey.ca > > [image: TheKey] > > --0000000000009beb6c062dcc910e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Chuck, Thank you for the heads up, o= ur invoicing team credited the invoice on 1/23/2025 and moved the balance o= ver to CDHC. There was no charges for this client 1/23/2025. = Thank you, Lito Delapena Manager Customer Contact &a= mp; Collections Center2 Please note my email has changed: lito.delapena@thekey.com 619-722-8561 Ext. 190013