--000000000000de01bf062dcc8453 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lito, There is an error for a Calgary Client [152689 Indrakeshari Shrestha (CDHC)] this is a CDHC client and should not be charged or contacted. Please check this client's account, as they should not have an invoice. Regards, Chuck On Mon, Feb 10, 2025 at 8:38=E2=80=AFAM Lito Delapena wrote: > Hi All, > > Thank you for looping me into the conversation regarding late notices for > some of our Canada Clients. Wanted to provide insight as to what occurred= , > our vendor partner Versapay recently made an update with their bank > switching from TD to Worldline which caused some payment failures on our > end for clients. On 2/4/2025 we identified the clients who were actively > paying via PAD through our Versapay portal and contacted and charged them > for the week of 1/22/2025 invoices. However with the escalation for > client 157931 Robert Birch we found that there were a number of clients w= ho > were not initially included on our call out list. So I am going to ask my > team to contact these clients/POCs this morning to apologize and to colle= ct > payment for the 1/22/2025 generated invoices. > > Attached is a copy of those clients for your review and records, please > send any callers to our Billing help desk or you can forward their emails > to Billing@thekey.com and my team will handle those inquiries. > > Thank you, > > Lito Delapena > > Manager Customer Contact & Collections Center > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > --=20 Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca [image: TheKey] --000000000000de01bf062dcc8453 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi = Lito, There is an error for a Calgary Cl= ient [152689 Indrakeshari Shrestha (CDHC)] this is a CDHC client and should= not be charged or contacted.=C2=A0 Please check this c= lient's account, as they should not have an invoice. Regards, Chuck On Mon, Feb 10, 2025 at 8:38=E2=80=AFAM Lito Delapena < lito.delapena@thekey.com >= wrote: Hi All, Thank you for looping me int= o the=C2=A0conversation regarding late notices for some of our Canada Clien= ts. Wanted to provide insight as to what occurred, our vendor partner Versa= pay recently made an update with their bank switching=C2=A0from TD to World= line which caused=C2=A0some payment failures on our end for clients. On 2/4= /2025 we identified=C2=A0the clients who were actively paying via PAD throu= gh our Versapay portal and contacted and charged them for the week of 1/22/= 2025 invoices. However with=C2=A0the escalation for client=C2=A0157931 Robe= rt Birch we found=C2=A0that there were a number of clients who were not ini= tially=C2=A0included=C2=A0on our call out list. So I am going to ask my tea= m to