--Apple-Mail-64CC751B-736B-492D-828C-B40685B83C4D Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Thanks for this, I appreciate it and truly mean no disrespect toward you wha= tsoever. A meeting could be a good idea as a next step, I am open to that a= nd will try to have my mom's care plan with me. So sorry I missed your call,= I have a 5 month old baby which makes things a little challenging! Kindly, Nataly > On Feb 15, 2017, at 2:42 PM, Timothy Thomas wr= ote: >=20 > Hi Nataly, >=20 > I completely understand your reservations. Ultimately you have to be comfo= rtable entrusting your mothers care to us therefore I think the next step wo= uld be to schedule an in person meeting. There's much to go over and Maria h= as a lot of questions but I see no reason why we can't make this work. As Ma= ria mentioned on our first call, having access to your mother's care plan wo= uld be helpful in determining whether or not this is feasible.=20 >=20 > In regards to the deposit, should there be any medical emergencies that re= quire care to be cancelled or put on hold, we would refund the deposit in fu= ll. Otherwise, we have a 48 hour cancellation policy.=20 >=20 > Regards, > Timothy. >=20 >> On Wed, Feb 15, 2017 at 1:56 PM, Nataly Djoukhadjian wrote: >> Hi Tim, >>=20 >> Thank you for your reply. What happens should for unforeseen reasons my m= om no longer be able to return home and we have started this process and mad= e the payment? Is this refundable or cancellable at any time without penalti= es?=20 >> Also, very honestly, you are the only agency that has responded favourabl= y to our request, all said yes and then retracted later, therefore I am a li= ttle doubtful if even such a team with such training and qualifications can b= e put into place so quickly? I am hopeful and want to be trusting, yet give= n the circumstances and past experiences, have a reserve... >>=20 >> Thank you, >>=20 >> Nataly >>=20 >>> On Feb 13, 2017, at 8:59 PM, Timothy Thomas w= rote: >>>=20 >>> Hi Nataly.=20 >>>=20 >>> I'm confident that we could put the team together within 2 weeks. Prior t= o beginning we would require a deposit equal to the first week of service.=20= >>>=20 >>> We would identify nurses with the appropriate experience. Our nurse Mari= a Licoudis along with our HR manager would interview them and validate their= training / experience, conduct the necessary reference checks and backgroun= d checks.=20 >>>=20 >>> We would make them available to meet with you if necessary prior to begi= nning.=20 >>>=20 >>> Should you wish to discuss this in more detail. I'm available tomorrow a= t your convenience.=20 >>>=20 >>> Best regards, >>>=20 >>> Timothy Thomas >>> Home Care Assistance >>> 514-907-5065 >>> www.HomeCareAssistanceMontreal.ca >>>=20 >>>> On Feb 13, 2017, at 8:02 PM, Nataly Djoukhadjian wrote: >>>>=20 >>>> Hi Tim, >>>>=20 >>>> Thank you for the follow up, yes, I have two questions for you, I wasn'= t able to call