--001a114dfcdcf6c38205489ac576 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Nataly, No need to apologize...I can imagine a 5 month old must take up most of your time :) When you would be available for a meeting? Would your father be present as well? Here are some times we have available. Thursday February 16th between 2pm and 5pm Monday February 20th between 11:30am and 1pm Tuesday Feb 21st between 10am and 4pm. Thursday Feb 23rd between 10am and 4pm. Let me know if any of these times work for you. Have a nice evening, Tim. On Wed, Feb 15, 2017 at 5:13 PM, Nataly Djoukhadjian wrote: > Hi Tim, > > Thanks for this, I appreciate it and truly mean no disrespect toward you > whatsoever. A meeting could be a good idea as a next step, I am open to > that and will try to have my mom's care plan with me. So sorry I missed > your call, I have a 5 month old baby which makes things a little > challenging! > > Kindly, > > Nataly > > > On Feb 15, 2017, at 2:42 PM, Timothy Thomas > wrote: > > Hi Nataly, > > I completely understand your reservations. Ultimately you have to be > comfortable entrusting your mothers care to us therefore I think the next > step would be to schedule an in person meeting. There's much to go over a= nd > Maria has a lot of questions but I see no reason why we can't make this > work. As Maria mentioned on our first call, having access to your mother'= s > care plan would be helpful in determining whether or not this is feasible= . > > In regards to the deposit, should there be any medical emergencies that > require care to be cancelled or put on hold, we would refund the deposit = in > full. Otherwise, we have a 48 hour cancellation policy. > > Regards, > Timothy. > > On Wed, Feb 15, 2017 at 1:56 PM, Nataly Djoukhadjian nataly.djoukhadjian@icloud.com> wrote: > >> Hi Tim, >> >> Thank you for your reply. What happens should for unforeseen reasons my >> mom no longer be able to return home and we have started this process an= d >> made the payment? Is this refundable or cancellable at any time without >> penalties? >> Also, very honestly, you are the only agency that has responded >> favourably to our request, all said yes and then retracted later, theref= ore >> I am a little doubtful if even such a team with such training and >> qualifications can be put into place so quickly? I am hopeful and want = to >> be trusting, yet given the circumstances and past experiences, have a >> reserve... >> >> Thank you, >> >> Nataly >> >> On Feb 13, 2017, at 8:59 PM, Timothy Thomas >> wrote: >> >> Hi Nataly. >> >> I'm confident that we could put the team together within 2 weeks. Prior >> to beginning we would require a deposit equal to the first week of servi= ce. >> >> We would identify nurses with the appropriate experience. Our nurse Mari= a >> Licoudis along with our HR manager would interview them and validate the= ir >> training / experience, conduct the necessary reference checks and >> background checks