--00000000000027ae89060b25c639 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John, I believe in the care notes that I shared with you, that Gurmit was made aware that she would be charged to keep us on standby. Brian has also confirmed that he explained this to her and that there would be a charge. Not sure what you want to do moving forward as we don't know what the process is for collections. I would say try to meet in the middle - but if they don't want to pay then I would ask Tim to write it off - I don't think it's a large amount. Regards, Chuck On Mon, Nov 27, 2023 at 9:44=E2=80=AFAM John Janiga wrote: > Hello Chuck and Brian, > > Do we have an answer / update for Nadine on her email below regarding St > Goddard Miles ? > > Thank you for both of your assistance. > > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > ---------- Forwarded message --------- > From: Nadine St. Godard > Date: Wed, Nov 15, 2023 at 5:35=E2=80=AFPM > Subject: Miles St. Godard - Home Care for October 2022 > To: Brian Boxall > Cc: John Janiga , Gurmit St. Godard gurmit1921@gmail.com> > > > Hi Brian, > In response to your request to be included on the email exchange regardin= g > this issue, I'm forwarding to you the invoices for October 2022 marked > "Paid" since it seems that they were paid out of the deposit that I made > prior to starting with home care. You can ignore the first invoice (numb= er > 5753) since that doesn't concern October and I agree that we do need to p= ay > that particular invoice. > > I have explained to John that Miles was in the hospital from 9-28 October > 2022. Home care services were cancelled for 8-9 October. Miles was > released from the hospital on 28 October, but home care services were not > resumed until 31 October. Therefore, we should be billed only for 1-7 an= d > 31 October plus 11 Oct. when home care was not cancelled with enough > advance notice. > > As I understand it, Gurmit was not made aware that we would be charged fo= r > keeping a home care assistant on standby while Miles was in the hospital. > > I am including everyone concerned on this email so that we can get this > issue sorted out as soon as possible. > > Thanks very much for your cooperation. > > Best regards, > Nadine St. Godard > > ------------------------------ > *From:* John Janiga > *Sent:* Monday, November 13, 2023 6:54 PM > *To:* Nadine St. Godard > *Subject:* Re: Fw: Statements for St Godard Gurmit and Miles > > Hello Nadine, > > Please see attached requested invoices. > > I am looking into where the deposit was applied. > > Thank you for your assistance. > > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > *TheKey.com * > [image: TheKey] > > > > > --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca [image: TheKey]