--00000000000087e2c0060b25e2b4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Chuck and Brian, I believe Nadine is looking for a direct response from Brian perhaps confirming what I related to her based on the notes provided. She was working directly with Brian and is disputing the charges and is stating Gurmit was not made aware of being charged for holding care givers. Brian if you can respond to her confirming she does owe and this information was communicated to Gurmit, then I can send this off to outside collections if she refuses to pay. Thank you, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Mon, Nov 27, 2023 at 12:38=E2=80=AFPM Chuck Terlesky wrote: > Hi John, > > I believe in the care notes that I shared with you, that Gurmit was made > aware that she would be charged to keep us on standby. Brian has also > confirmed that he explained this to her and that there would be a charge. > > Not sure what you want to do moving forward as we don't know what the > process is for collections. I would say try to meet in the middle - but i= f > they don't want to pay then I would ask Tim to write it off - I don't thi= nk > it's a large amount. > > Regards, > Chuck > > On Mon, Nov 27, 2023 at 9:44=E2=80=AFAM John Janiga > wrote: > >> Hello Chuck and Brian, >> >> Do we have an answer / update for Nadine on her email below regarding St >> Goddard Miles ? >> >> Thank you for both of your assistance. >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> ---------- Forwarded message --------- >> From: Nadine St. Godard >> Date: Wed, Nov 15, 2023 at 5:35=E2=80=AFPM >> Subject: Miles St. Godard - Home Care for October 2022 >> To: Brian Boxall >> Cc: John Janiga , Gurmit St. Godard > gurmit1921@gmail.com> >> >> >> Hi Brian, >> In response to your request to be included on the email exchange >> regarding this issue, I'm forwarding to you the invoices for October 202= 2 >> marked "Paid" since it seems that they were paid out of the deposit that= I >> made prior to starting with home care. You can ignore the first invoice >> (number 5753) since that doesn't concern October and I agree that we do >> need to pay that particular invoice. >> >> I have explained to John that Miles was in the hospital from 9-28 Octobe= r >> 2022. Home care services were cancelled for 8-9 October. Miles was >> released from the hospital on 28 October, but home care services were no= t >> resumed until 31 October. Therefore, we should be billed only for 1-7 a= nd >> 31 October plus 11 Oct. when home care was not cancelled with enough >> advance notice. >> >> As I understand it, Gurmit was not made aware that we would be charged >> for keeping a home care assistant on standby while Miles was in the >> hospital. >> >> I am including everyone concerned on this email so