--000000000000b9310a062dcaa2fb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Fyi, here is the response from Frank: fvona@rogers.com 9:28=E2=80=AFAM (6 minutes ago) to me The account from which you withdraw the funds is held jointly by my mother and I so you will not require a POA - besides, she is competent so a POA would not apply. Frank. Sent from my iPhone Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Mon, Feb 10, 2025 at 9:10=E2=80=AFAM Timon Page = wrote: > Good morning DeAnna > > Yes, I am actively following up on this matter. I have sent another email > to Frank this morning and I will see Magda this week. I will ask her to > sign it if I cannot get in contact with Frank. > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Mon, Feb 10, 2025 at 8:25=E2=80=AFAM DeAnna Brown > wrote: > >> Good Morning, >> >> I am following up on my last inquiry. I see that new documents were >> uploaded, thank you! However, now we have another issue. The person whos= e >> payment information was provided on the PAF is not the person who signed >> the document. >> In order to be compliant with our legal and payment processing policies, >> we will need to obtain a PAF that has the signature of the person whose >> payment information is provided, authorizing us to charge their account. >> Alternatively, we will need proof that the signer is authorized to use t= he >> provided payment information. This can be verified by having the signer >> listed on the account (e.g., by providing a voided check) or by submitti= ng >> a copy of a POA granting the signer authority to use the payment >> information. >> >> Without formal documentation verifying this authorization, we will be in >> violation of PCI compliance standards. This exposes us to potential >> security risks and leaves us vulnerable if the client decides to dispute >> any charges. Without proof of authorization, we would be unable to prope= rly >> defend against such claims, which could result in significant legal and >> financial consequences. >> >> Given that this client has been under care since December 21st, it is >> becoming increasingly critical. Please let me know if you have any >> questions or need further clarification. >> >> Thank you! >> DeAnna Brown >> >> >> *ltci@thekey.com Long Term Care Insurance Customer >> Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* >> *Billing@thekey.com * >> *866-226-1702* >> >> On Tue, 4 Feb at 9:57 AM , DeAnna Brown >> wrote: >> Hello, >> >> I see that new documents were uploaded, thank you! However, now we have >> another issue. The person whose payment information was provided on the = PAF >> is not the person who signed the document. >> In order to be compliant wi