--0000000000004de14806031019b3 Content-Type: multipart/alternative; boundary="0000000000004de14706031019b2" --0000000000004de14706031019b2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Shyanne for helping me explain this better to everyone. :) On Wed, Aug 16, 2023 at 2:19=E2=80=AFPM Shyanne Hansen wrote: > Hi All, > > I just spoke with Tim, and it seems something is going wrong in the > background settings for pay rates. > > For this caregiver specifically, these instances that had his rate change= d > had not been updated since March 27, 2023. > For the shift on June 19, the screenshot below shows the correct pay rate > of $18 and the most recent update to the instance on March 27. > The shift for June 26 has a pay rate of $16, with the same most recent > update on March 27 at 9:50am. > > The shifts were not updated for the incorrect pay rate to be chosen, ther= e > was no update but the pay rate was changed. > > This was also a payroll cutoff date, so all of this caregivers shifts > would of shown a pay rate of $16. This would not have stood out as an err= or > in pay as there are staff in Winnipeg making $16 as their correct rate. > > Please let me know if I can help clarify further, or if maybe a call coul= d > be helpful where we should screen share. > > [image: image.png] > > [image: image.png] > > > > > *Thank you;Shyanne Hansen **Staffing Manager* > of Calgary, Alberta & Winnipeg, Manitoba > *________________________* > > *Calgary Office: *(403) 301 3777 > *Winnipeg Office: *(204) 489 6000 > > [image: TheKey] > > > On Wed, Aug 16, 2023 at 1:37=E2=80=AFPM Timothy Thomas wr= ote: > >> Each client needs to be reviewed to ensure all their instances are >> updated to the new rates, then this issue will be resolved. >> >> On Wed, Aug 16, 2023 at 2:58=E2=80=AFPM Chuck Terlesky >> wrote: >> >>> Looks like this issue is only in Winnipeg, where the rates are differen= t >>> and the issues occur. >>> >>> On Wed, Aug 16, 2023 at 12:55=E2=80=AFPM Chuck Terlesky >>> wrote: >>> >>>> @Timothy Thomas I believe that Schedulers are to >>>> finalize the report - I can look over Calgary if that helps? >>>> >>>> On Wed, Aug 16, 2023 at 12:49=E2=80=AFPM Timothy Thomas wrote: >>>> >>>>> Adding @Shyanne Hansen for visibility. >>>>> >>>>> I've just looked at the ongoing schedule for Emmanuel Uzoh and there >>>>> continues to be issues with the payroll rate setups on certain shift = dates. >>>>> The instances have not all been updted. This is not a payroll issue a= s Irin >>>>> confirmed. This is an operations team issue. >>>>> >>>>> @Chuck Terlesky We reviewed this together >>>>> several weeks ago. Who is reviewing the payroll report prior to final= izing? >>>>> If we need to set up another training session please let me know. >>>>> >>>>> On Wed, Aug 16, 2023 at 2:36=E2=80=AFPM Irin Eva wrote: >>>>> >>>>>> Hi Chandani, >>>>>> >>>>>> Pls note that this is not the payroll's fault. Payroll can pay only >>>>>> what sho