--Apple-Mail-DF3A90AC-767A-415A-B521-510B4C1833F3 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Usually just a mix, but equal mix between CCM of tiers.=20 Sent from my iPhone > On Feb 5, 2017, at 11:57 PM, Tim Thomas w= rote: >=20 > Thanks Barbara. How are new clients assigned by CM? Geographically, tier l= evel, or just a mix? >=20 > Tim Thomas > Soins =C3=A0 Domicile / Home Care Assistance > 514 907 5065 >=20 >> On Feb 5, 2017, at 12:13 AM, Barbara Schuh wrote: >>=20 >> Hi Tim >>=20 >> Most sites will have a lead Care Manager who oversees 2 - 3 other care ma= nagers. The care managers usually handle 20 - 30 clients, depending on aver= age invoice. Care management meetings are held every Thursday with the Sche= dulers to ensure proactive management and problem solve any client concerns.= Most sites do not match scheduler with care manager, as it is too difficul= t to manage and scheduler can usually handle a larger caseload if there is a= recruiter. =20 >>=20 >> Let me know if you have any further questions. >>=20 >> Barbara >>=20 >>> On Fri, Feb 3, 2017 at 8:49 AM, Tim Thomas wrote: >>> Hi Barbara, >>>=20 >>> Can you tell me again how the larger offices structure their Care Manage= ment? How they divide out their clients by Care Manager/Scheduler etc? As w= e struggle to address our retention issues, we know that part of the solutio= n lies in dividing the client roster but how far do we take that? Should we= assign a corresponding Scheduler to each CM? How does that play out ongoin= g? What works best based on what you see? >>>=20 >>> Thanks.=20 >>>=20 >>> Tim Thomas >>>=20 >>> >>>=20 >>>=20 >>> Home Care Assistance (Montr=C3=A9al) >>> 4464 Ste. Catherine Ouest >>> Westmount, Qu=C3=A9bec >>> H3Z 1R7 >>> Tel: 514 907 5065 >>> Fax: 514 907 5067=20 >>>=20 >>> tthomas@homecareassistance.com >>>=20 >>> www.homecareassistancemontreal.ca >>> www.facebook.com/hcamontreal >>> www.twitter.com/hcamontreal >>>=20 >>>=20 >>>=20 >>>=20 >>>=20 >>>=20 >>=20 >>=20 >>=20 >> --=20 >> Barbara Schuh, CMC >> Vice President of Franchise Operations >> Home Care Assistance >> 525 University Ave, Suite 605 >> Palo Alto, CA 94301 >> Cel: 920-242-4215 >> www.homecareassistance.com >>=20 >> Changing the Way the World Ages! --Apple-Mail-DF3A90AC-767A-415A-B521-510B4C1833F3 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Usually just a mix, but equal mix betw= een CCM of tiers. Sent from my iPhone On Feb 5, 2= 017, at 11:57 PM, Tim Thomas < tthomas@homecareassistance.com > wrote: Thanks Barbara. How are new clients assigned by= CM? Geographically, tier level, or just a mix? Tim Thomas Soins =C3=A0 Domicile /&n= bsp; Home Care Assistance = 514 907 5065 On Feb 5, 2017, at 12:13 AM, Barbara Schuh &= lt; bschuh@homecareassistanc= e.com > wrote: Hi Tim Most sites will have a lead Care Manager who= oversees 2 - 3 other care managers. The care managers usually handle 2= 0 - 30 clien