--Apple-Mail-BDD03822-DFD8-4D1B-801D-0A89D1D6442C Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks Barbara. How are new clients assigned by CM? Geographically, tier le= vel, or just a mix? Tim Thomas Soins =C3=A0 Domicile / Home Care Assistance 514 907 5065 > On Feb 5, 2017, at 12:13 AM, Barbara Schuh = wrote: >=20 > Hi Tim >=20 > Most sites will have a lead Care Manager who oversees 2 - 3 other care man= agers. The care managers usually handle 20 - 30 clients, depending on avera= ge invoice. Care management meetings are held every Thursday with the Sched= ulers to ensure proactive management and problem solve any client concerns. = Most sites do not match scheduler with care manager, as it is too difficult= to manage and scheduler can usually handle a larger caseload if there is a r= ecruiter. =20 >=20 > Let me know if you have any further questions. >=20 > Barbara >=20 >> On Fri, Feb 3, 2017 at 8:49 AM, Tim Thomas wrote: >> Hi Barbara, >>=20 >> Can you tell me again how the larger offices structure their Care Managem= ent? How they divide out their clients by Care Manager/Scheduler etc? As we= struggle to address our retention issues, we know that part of the solution= lies in dividing the client roster but how far do we take that? Should we a= ssign a corresponding Scheduler to each CM? How does that play out ongoing?= What works best based on what you see? >>=20 >> Thanks.=20 >>=20 >> Tim Thomas >>=20 >> >>=20 >>=20 >> Home Care Assistance (Montr=C3=A9al) >> 4464 Ste. Catherine Ouest >> Westmount, Qu=C3=A9bec >> H3Z 1R7 >> Tel: 514 907 5065 >> Fax: 514 907 5067=20 >>=20 >> tthomas@homecareassistance.com >>=20 >> www.homecareassistancemontreal.ca >> www.facebook.com/hcamontreal >> www.twitter.com/hcamontreal >>=20 >>=20 >>=20 >>=20 >>=20 >>=20 >=20 >=20 >=20 > --=20 > Barbara Schuh, CMC > Vice President of Franchise Operations > Home Care Assistance > 525 University Ave, Suite 605 > Palo Alto, CA 94301 > Cel: 920-242-4215 > www.homecareassistance.com >=20 > Changing the Way the World Ages! --Apple-Mail-BDD03822-DFD8-4D1B-801D-0A89D1D6442C Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks Barbara. How are new clie= nts assigned by CM? Geographically, tier level, or just a mix? Tim Th= omas Soins =C3=A0= Domicile / Home Care Assistanc= e 514 907 5065 On Feb 5, 2017, at 12:13 AM, B= arbara Schuh < bschuh@hom= ecareassistance.com > wrote: Hi Tim Most sites will have a lead Ca= re Manager who oversees 2 - 3 other care managers. The care managers u= sually handle 20 - 30 clients, depending on average invoice. Care mana= gement meetings are held every Thursday with the Schedulers to ensure proact= ive management and problem solve any client concerns. Most sites do no= t match scheduler with care manager, as it is too difficult to manage and sc= heduler can usually handle a larger caseload if there is a recruiter. = Let me know i