This is a multipart message in MIME format. ------=_NextPart_000_021A_01D9D5FB.571DAB10 Content-Type: multipart/alternative; boundary="----=_NextPart_001_021B_01D9D5FB.571DAB10" ------=_NextPart_001_021B_01D9D5FB.571DAB10 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl- =20 Garabet=E2=80=99s payments have all been taken, the account is current. = Help Desk can connect with the customer tomorrow to clarify but anything = you can add would be helpful as I am not sure where the concern is = coming from.=20 =20 =20 From: Cheryl Cartwright =20 Sent: Wednesday, August 23, 2023 6:20 PM To: Timothy Thomas ; TheKey Billing ; = Elizabeth Clark ; Michelle Kenaga = Subject: Fwd: Billing issues =20 We have been hearing similar complaints across Canada over the last week = or so. I know you were looking into this in Calgary. I had two = additional calls about this today and am forwarding you an email about = two other clients in Ontario. =20 -Cheryl ---------- Forwarded message --------- From: Poulami Shah > Date: Wed, Aug 23, 2023 at 6:45=E2=80=AFPM Subject: Billing issues To: Cheryl Cartwright > =20 Hi Cheryl, =20 Just wanted to let you know that Collection department called our = client's Maria=20 Papaioannou daughter Eirine and was enquiring about why payments have = not been made. Eirine was infuriated and she said all the payment = information has been provided and payment has not been debited since the = start of the service i.e. on July 5th. She also said that the collection = department has connected her with the billing department and they are = working towards resolving this issue. But she was very upset about = getting a collection call, so she has let me know. Also another client, Garabet's POA Artin, said that payments were not = deducted, I connected him with billing, I am not sure whether payment = has gone through. The client mentioned that "The Key seems to be not = interested in taking payments". =20 Best regards Pauli Shah Client Success Manager Direct: 289-412-1441 Office: 905-337-1200 =20 TheKey.ca =20 =20 =20 ------=_NextPart_001_021B_01D9D5FB.571DAB10 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hi Cheryl- Garabet=E2=80=99s payments have all been taken, the = account is c