Fwd: Billing issues

--0000000000006fcead0603a10893 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We have been hearing similar complaints across Canada over the last week or so. I know you were looking into this in Calgary. I had two additional calls about this today and am forwarding you an email about two other clients in Ontario. -Cheryl ---------- Forwarded message --------- From: Poulami Shah Date: Wed, Aug 23, 2023 at 6:45=E2=80=AFPM Subject: Billing issues To: Cheryl Cartwright Hi Cheryl, Just wanted to let you know that Collection department called our client's Maria Papaioannou daughter Eirine and was enquiring about why payments have not been made. Eirine was infuriated and she said all the payment information has been provided and payment has not been debited since the start of the service i.e. on July 5th. She also said that the collection department has connected her with the billing department and they are working towards resolving this issue. But she was very upset about getting a collection call, so she has let me know. Also another client, Garabet's POA Artin, said that payments were not deducted, I connected him with billing, I am not sure whether payment has gone through. The client mentioned that "The Key seems to be not interested in taking payments". *Best regards* *Pauli Shah* *Client Success Manager* *Direct: 289-412-1441* *Office: 905-337-1200* TheKey.ca [image: TheKey] --0000000000006fcead0603a10893 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We have been hearing similar complaints across Canada over= the last week or so. I know you were looking into this in Calgary. I had t= wo additional calls about this today and am forwarding you an email about t= wo other clients in Ontario. -Cheryl ---------- Forwarded= message --------- From: Poulami Shah &lt; poulami.shah@thekey.com &gt; Date: Wed, Aug 23, = 2023 at 6:45=E2=80=AFPM Subject: Billing issues To: Cheryl Cartwright= &lt; ccartwright@thekey.com &g= t; Hi Ch= eryl, Just wanted to let you know that Collection d= epartment called our client&#39;s Maria=C2=A0 Papaioannou daughter Eirine and wa= s enquiring about why payments=C2=A0have not been made. Eirine was infuriat= ed and she said all the payment=C2=A0information has been provided and paym= ent has not been debited since the start of the service i.e. on July 5th. S= he also said that the collection=C2=A0department has connected her with the= billing department=C2=A0and they are working towards resolving this issue.= But she was very upset about getting a collection call, so she has let me = know. Als= o another client, Garabet&#39;s POA Artin, said that payments were not dedu= cted, I connected him with billing, I am not sure whether payment=C2=A0has = gone through. The client mentioned that=C2=A0 &quot;The Key seems to be not= interested=C2=A0in taking payments&quot;. Best regards Pauli Shah Client Success Manager Direct: 289-412-1441 Office: 905-337-1200 <s