--0000000000006a97920623964ed1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you ! Danielle James LPN *Milwaukee General Manager * *Please note my email has changed:* danielle.james@thekey.com (414) 309-4827 (414) 219-0300 TheKey.com [image: TheKey] On Thu, Oct 3, 2024 at 12:49=E2=80=AFPM Timothy Thomas wrot= e: > FYI The call center and 8x8 are now correctly set up to account for your > office hours and a start time of 9am. > > ---------- Forwarded message --------- > From: Mark Warner > Date: Thu, Oct 3, 2024 at 1:46=E2=80=AFPM > Subject: Re: 8x8 Dashboard | Tableau > To: Timothy Thomas > Cc: Gabrielle Wolfe , Audra Williams > > > > All offices listed are now on a 9am Open schedule. > > On Thu, Oct 3, 2024 at 12:33=E2=80=AFPM Timothy Thomas wr= ote: > >> All good, consider it approved. >> >> Thanks! >> >> On Thu, Oct 3, 2024 at 1:02=E2=80=AFPM Mark Warner >> wrote: >> >>> Yes, I will look into it. >>> And for some reason, I did not see Tim's approval for the schedule >>> change (Sorry, TIm.) >>> >>> On Thu, Oct 3, 2024 at 11:47=E2=80=AFAM Gabrielle Wolfe >>> wrote: >>> >>>> @Mark Warner can you look into and reply to >>>> Timothy's last question about 7:30am while you're waiting for approval= ? >>>> >>>> Thanks! >>>> >>>> GW >>>> >>>> Gabrielle Wolfe >>>> >>>> * Head of Contact Center* >>>> gwolfe@thekey.com >>>> +1-360-502-3020 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Thu, Oct 3, 2024 at 9:38=E2=80=AFAM Mark Warner >>>> wrote: >>>> >>>>> Hi Gabrielle, >>>>> I have not seen an approval to change the Open Hours start time from >>>>> 8:30am to 9am (30 minutes later, M-F.) Is this the change you're ref= erring >>>>> to? >>>>> >>>>> Thanks! >>>>> >>>>> On Thu, Oct 3, 2024 at 11:18=E2=80=AFAM Gabrielle Wolfe >>>>> wrote: >>>>> >>>>>> Hi Mark, can you double check and confirm these changes have been >>>>>> made in 8x8. >>>>>> >>>>>> The offices in the midwest are: >>>>>> Chicago >>>>>> Minneapolis >>>>>> Milwaukee >>>>>> St Louis >>>>>> Kansas >>>>>> Michigan >>>>>> Columbus OH >>>>>> >>>>>> Thanks! >>>>>> >>>>>> GW >>>>>> >>>>>> >>>>>> Gabrielle Wolfe >>>>>> >>>>>> * Head of Contact Center* >>>>>> gwolfe@thekey.com >>>>>> +1-360-502-3020 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> On Tue, Oct 1, 2024 at 12:55=E2=80=AFPM Timothy Thomas wrote: >>>>>> >>>>>>> Thanks Mark. Emily seems to believe the calls stopped forwarding at >>>>>>> 7:30am CT which is when they received the on-call report from the c= all >>>>>>> center. You can confirm that didn't happen? >>>>>>> >>>>>>> On Tue, Oct 1, 2024 at 12:01=E2=80=AFPM Mark Warner >>>>>>> wrote: >>>>>>> >>>>>>>> Using STL as an example, I see that the normal OPEN hours are >>>>>>>> currently set to 8:30am - 5:00pm US/Central time. All hours outsi= de of >>>>>>>> those, calls will go to the Call Center center. Are we considerin= g >>>>>>>> changing these hours to 9:00am - 5:00pm US/Central until they come= off of >>>>>>>> Call Center