--000000000000c017ca062397160a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Appreciate it! On Thu, Oct 3, 2024 at 12:58=E2=80=AFPM Danielle James wrote: > Thank you ! > > Danielle James LPN > *Milwaukee General Manager * > *Please note my email has changed:* > danielle.james@thekey.com > (414) 309-4827 > (414) 219-0300 > TheKey.com > [image: TheKey] > > > On Thu, Oct 3, 2024 at 12:49=E2=80=AFPM Timothy Thomas wr= ote: > >> FYI The call center and 8x8 are now correctly set up to account for your >> office hours and a start time of 9am. >> >> ---------- Forwarded message --------- >> From: Mark Warner >> Date: Thu, Oct 3, 2024 at 1:46=E2=80=AFPM >> Subject: Re: 8x8 Dashboard | Tableau >> To: Timothy Thomas >> Cc: Gabrielle Wolfe , Audra Williams > audraw@thekey.com> >> >> >> All offices listed are now on a 9am Open schedule. >> >> On Thu, Oct 3, 2024 at 12:33=E2=80=AFPM Timothy Thomas w= rote: >> >>> All good, consider it approved. >>> >>> Thanks! >>> >>> On Thu, Oct 3, 2024 at 1:02=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> Yes, I will look into it. >>>> And for some reason, I did not see Tim's approval for the schedule >>>> change (Sorry, TIm.) >>>> >>>> On Thu, Oct 3, 2024 at 11:47=E2=80=AFAM Gabrielle Wolfe >>>> wrote: >>>> >>>>> @Mark Warner can you look into and reply to >>>>> Timothy's last question about 7:30am while you're waiting for approva= l? >>>>> >>>>> Thanks! >>>>> >>>>> GW >>>>> >>>>> Gabrielle Wolfe >>>>> >>>>> * Head of Contact Center* >>>>> gwolfe@thekey.com >>>>> +1-360-502-3020 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Thu, Oct 3, 2024 at 9:38=E2=80=AFAM Mark Warner >>>>> wrote: >>>>> >>>>>> Hi Gabrielle, >>>>>> I have not seen an approval to change the Open Hours start time from >>>>>> 8:30am to 9am (30 minutes later, M-F.) Is this the change you're re= ferring >>>>>> to? >>>>>> >>>>>> Thanks! >>>>>> >>>>>> On Thu, Oct 3, 2024 at 11:18=E2=80=AFAM Gabrielle Wolfe >>>>>> wrote: >>>>>> >>>>>>> Hi Mark, can you double check and confirm these changes have been >>>>>>> made in 8x8. >>>>>>> >>>>>>> The offices in the midwest are: >>>>>>> Chicago >>>>>>> Minneapolis >>>>>>> Milwaukee >>>>>>> St Louis >>>>>>> Kansas >>>>>>> Michigan >>>>>>> Columbus OH >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> GW >>>>>>> >>>>>>> >>>>>>> Gabrielle Wolfe >>>>>>> >>>>>>> * Head of Contact Center* >>>>>>> gwolfe@thekey.com >>>>>>> +1-360-502-3020 >>>>>>> TheKey.com >>>>>>> [image: TheKey] >>>>>>> >>>>>>> >>>>>>> On Tue, Oct 1, 2024 at 12:55=E2=80=AFPM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Thanks Mark. Emily seems to believe the calls stopped forwarding a= t >>>>>>>> 7:30am CT which is when they received the on-call report from the = call >>>>>>>> center. You can confirm that didn't happen? >>>>>>>> >>>>>>>> On Tue, Oct 1, 2024 at 12:01=E2=80=AFPM Mark Warner >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Using STL as an example, I see that the normal OPEN hours are >>>>>>>>> currently set to 8:30am - 5