--000000000000d6a2c0061d750663 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Chris, I have the RDOs plans, which I'm compiling today. I was unable to send earlier due to the wifi being out on my flight. More to follow. *Chad Everitt* President- East Division & Canada Mobile: 202.262.8318 [image: TheKey] On Wed, Jul 17, 2024 at 11:46=E2=80=AFAM Chris Gerard wrote: > Hey Tim, > > Trying to dig a little deeper into understanding Vancouver a little more. > > In looking at volume ytd for Vancouver and comparing that to our > deactivations, I want to make sure I have this right. > > Early in the year, SOCs were relatively strong due to our contract and th= e > clients stayed longer because there were not long-term beds available, > right? Was the growth in hours more on retention because the beds were n= ot > available or increase in SOCs or both? > > Eventually, beds opened up for clients to transfer into, correct? When > did this happen exactly? > > Was the subsequent decline in house due to our current client transferrin= g > into the open beds or decline in SOCs because clients left the hospital a= nd > went directly to these beds? Or a combination of both? > > Where exactly do we stand today in terms of SOCs from hospital and > deactivations of clients going into open beds? > > And, more importantly, how do we diversify our mix more in Vancouver so > that we are not exposed to these big swings? > > Thanks, > > Chris > > ---------- Forwarded message --------- > From: Kevin Murray > Date: Wed, Jul 17, 2024 at 10:26=E2=80=AFAM > Subject: SOC trend for top 8 decliners & Vancouver churn > To: Chris Gerard > > > > > > *Kevin Murray* > Chief of Staff | *TheKey* > Mobile: 225-368-6471 > [image: TheKey] > > > -- > Kind Regards, > > > *Chris Gerard* > CEO | *TheKey* > Mobile: 817-313-7913 > [image: TheKey] > --000000000000d6a2c0061d750663 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Chris, I have the RDOs plans, which I&#= 39;m compiling today. I was unable to send earlier due to the wifi being ou= t on my flight. More to follow. Chad Everitt = President- East Division & Cana= da Mobile: 202.262.8318 On Wed, Jul 17, 2024 at 11:46=E2=80=AFAM Ch= ris Gerard < chris.gerard@thek= ey.com > wrote: Hey Tim, Trying=C2=A0to dig a lit= tle deeper into understanding Vancouver a little more. = In looking at volume ytd for Vancouver and comparing that to our deact= ivations, I want to make sure I have this right. E= arly in the year, SOCs were relatively strong due to our contract and the c= lients stayed longer because there were not long-term beds available, right= ?=C2=A0 Was the growth in hours more on retention because the beds were not= available or increase in SOCs or both? Eventually= , beds opened up for clients to transfer into, correct?=C2=A0 When did this= happen exactly? Was the subsequent decline in hou= se due to our current client transferring into the open beds or