--000000000000e5404a061d735d9f Content-Type: multipart/alternative; boundary="000000000000e54049061d735d9d" --000000000000e54049061d735d9d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Trying to dig a little deeper into understanding Vancouver a little more. In looking at volume ytd for Vancouver and comparing that to our deactivations, I want to make sure I have this right. Early in the year, SOCs were relatively strong due to our contract and the clients stayed longer because there were not long-term beds available, right? Was the growth in hours more on retention because the beds were not available or increase in SOCs or both? Eventually, beds opened up for clients to transfer into, correct? When did this happen exactly? Was the subsequent decline in house due to our current client transferring into the open beds or decline in SOCs because clients left the hospital and went directly to these beds? Or a combination of both? Where exactly do we stand today in terms of SOCs from hospital and deactivations of clients going into open beds? And, more importantly, how do we diversify our mix more in Vancouver so that we are not exposed to these big swings? Thanks, Chris ---------- Forwarded message --------- From: Kevin Murray Date: Wed, Jul 17, 2024 at 10:26=E2=80=AFAM Subject: SOC trend for top 8 decliners & Vancouver churn To: Chris Gerard *Kevin Murray* Chief of Staff | *TheKey* Mobile: 225-368-6471 [image: TheKey] --=20 Kind Regards, *Chris Gerard* CEO | *TheKey* Mobile: 817-313-7913 [image: TheKey] --000000000000e54049061d735d9d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Trying=C2=A0to dig a little de= eper into understanding Vancouver a little more. I= n looking at volume ytd for Vancouver and comparing that to our deactivatio= ns, I want to make sure I have this right. Early i= n the year, SOCs were relatively strong due to our contract and the clients= stayed longer because there were not long-term beds available, right?=C2= =A0 Was the growth in hours more on retention because the beds were not ava= ilable or increase in SOCs or both? Eventually, be= ds opened up for clients to transfer into, correct?=C2=A0 When did this hap= pen exactly? Was the subsequent decline in house d= ue to our current client transferring into the open beds or decline in SOCs= because clients left the hospital and went directly to these beds?=C2=A0 O= r a combination of both? Where exactly do we stand= today in terms of SOCs from hospital and deactivations of clients going in= to open beds?=C2=A0=C2=A0 And, more importantly, h= ow do we diversify our mix more in Vancouver so that we are not exposed to = these big swings? Thanks, Chris ---------- Forwarded message --------- From: Kevin Murray < kevin.murray@thekey.com > Date: Wed, Jul 17, 2024 at 10:26=E2=80=AFAM Subject: SOC trend for = top 8 decliners & Vancouver churn To: Chris Gerard < chris.gerard@th