--000000000000f0920606275d5815 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable These counties are not contiguous unfortunately. On Wed, Nov 20, 2024 at 1:39=E2=80=AFPM Amanda Fults wrote: > Additionally, please confirm that the requested additional counties are > contiguous to our current approved counties, otherwise the state will not > approve. > > On Wed, Nov 20, 2024 at 1:30=E2=80=AFPM Emily Swackhamer emily.swackhamer@thekey.com> wrote: > >> Thank you Amanda! >> >> On Wed, Nov 20, 2024 at 1:29=E2=80=AFPM Amanda Fults >> wrote: >> >>> Hi Team, >>> Here is what I put together for 3-5. Let me know if it makes sense and >>> aligns with our practices or if sections need to be revised. >>> >>> 1. How administration will manage the added service area for staff >>> assignment and supervisionThe agency will implement a structured >>> management system to ensure the efficient assignment and supervision of >>> staff within the expanded service area: >>> >>> - Staffing Plan: The agency will assess the staff-to-client ratio in >>> the added area and hire additional personnel if necessary to maintai= n >>> quality service delivery. >>> >>> >>> - Technology Integration: The agency will use its scheduling >>> software to assign staff based on client needs, geographic proximity= , and >>> staff availability. This system ensures minimal travel time and opti= mal >>> coverage. >>> >>> >>> - Supervisory Framework: The agency will designate regional >>> supervisors for the added service area, ensuring consistent oversigh= t of >>> caregivers and regular communication with the main office. These >>> supervisors will monitor performance and adherence to policies. >>> >>> >>> 2. The process for client onsite home supervisory visits per regulation= s >>> going to be met >>> >>> The agency will ensure compliance with regulatory requirements for >>> supervisory visits by: >>> >>> >>> - >>> >>> Supervisor Assignments: Each client will be assigned a qualified >>> supervisor responsible for conducting onsite home visits within the >>> required timeframe as outlined by IDPH regulations. >>> >>> >>> >>> - >>> >>> Visit Scheduling: Supervisory visits will be scheduled in advance, >>> documented, and tracked in the agency's case management system. Unsc= heduled >>> spot-checks will also be conducted as needed to ensure service quali= ty. >>> >>> >>> >>> - >>> >>> Documentation and Follow-Up: During each visit, the supervisor will >>> assess caregiver performance, review the client's care plan, and add= ress >>> any issues. A standardized checklist will be used to document observ= ations, >>> which will then be reviewed and maintained at the agency office. >>> >>> >>> 3. How the client medical records will be sent to the agency office fro= m >>> the staff in the proposed areaThe agency will maintain secure and >>> efficient processes for transferring client medical records to the main >>> office: >>> >>> - Electronic Records System: All c