--0000000000003f59e006090ebb56 Content-Type: multipart/alternative; boundary="0000000000003f59de06090ebb55" --0000000000003f59de06090ebb55 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It looks like we got her through to Gia on her second call, she called back again after that. Here are all of the calls from this client tonight, let me know if you need any of the recordings, Toronto team! [image: image.png] Thanks! GW Gabrielle Wolfe * Please note my email has changed: * gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Tue, Oct 31, 2023 at 4:01=E2=80=AFPM 'June Lapointe' via Frax Leader wrote: > I was given the name "Joanne Chami" and was trying to locate the client i= n > CC, which I could not. I was not on the phone for 20 minutes trying to fi= nd > it, but Sharon had hung up just before I told the agent to put the call > through. > > The CG got to the client's place by 6:20pm as she had a hard time finding > parking and it was her first time there as this was a new client. The > client's name is actually Nadia Chami and I was able to find her. > > I was on another call when Frax tried to call back. > > All is sorted now. > > Sincerely, > > June Lapointe > > On-call Manager > > Office 519-954-2111 > > TheKey.ca > > [image: TheKey] > > > On Tue, Oct 31, 2023 at 6:54=E2=80=AFPM AJ Williams > wrote: > >> Tuesday 5:29 PM CT >> Toronto client called from (647) 201-0674 they were upset and said they >> had been on hold for 20 minutes, when I asked if I could place them on h= old >> for a brief moment while I reached out. Had no way to enter CC as we hav= e >> no access to the office. Called OC listed for them and received the >> answering machine. CL said they were supposed to have a CG show up over = 20 >> minutes ago, name is Shammy. --Nicholas M. >> >> -- >> AJ Williams >> Lead Client Support Specialist >> ashley.williams@thekey.com >> [image: TheKey] >> > --0000000000003f59de06090ebb55 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It looks like we got her through to Gia on her second call= , she called back again after that.=C2=A0 Here are all of the calls from th= is client tonight, let me know if you need any of the recordings, Toronto= =C2=A0team! Thanks! GW Gabrielle Wolfe Please note my email has changed: gwolfe@thekey.com +1-360-502-3020 <a href=3D"https://www.thekey.com/" rel=3D"noopener noreferrer" style= =3D"color:rgb(77,77,79)!important;background-color:transparent!importa