--000000000000b3a7aa06142b8b8b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Greetings Tim, Did my last response make sense to you? Did you have any additional questions? On Thu, Feb 29, 2024 at 10:37=E2=80=AFAM John Andrew Hawkins wrote: > Greetings Tim, > That would be correct. He would ship it to you. What we could do is ship > out a handful of iphone boxes that you can ship out with return labels > inside and then have them shipped back to you. That's the sort of thing w= e > do for laptops and iphones for the US. > > On Wed, Feb 28, 2024 at 9:02=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi John, >> >> I'm sorry I missed your previous email. I've looked it over and >> everything looks good. One question however...please explain the desired >> process for recovering a phone from a remote worker in Canada. For examp= le >> Dennis Fancy who resides in Winnipeg decides to leave the company. Would= he >> ship his phone to me in Montreal? How do we get the phones back to me? >> >> Thanks >> >> On Tue, Feb 27, 2024 at 2:54=E2=80=AFPM John Andrew Hawkins >> wrote: >> >>> Greetings Tim, >>> It's been a few weeks and I haven't heard back. Have you been able to >>> review the documents? >>> >>> On Fri, Feb 9, 2024 at 2:35=E2=80=AFPM John Andrew Hawkins >>> wrote: >>> >>>> Greetings Tim, >>>> Please take a look at the following documentation. Take a few days to >>>> look it over and let me know what you think. Also please send me the p= hone >>>> information for those that are locked with the Apple ID and I can work= to >>>> get them unlocked. >>>> >>>> *Canada New Line or Replacement for Existing Line* >>>> >>>> 1. Order is received through FreshDesk >>>> >>>> 2. Ticket is assigned to L2 for fulfillment if a replacement is >>>> warranted (if it is a new hire ticket, the ticket is cloned with a = tag of *Cell >>>> Phone Request* and then assigned) >>>> >>>> 3. Available stock is checked >>>> - If stock is available in Canada, a phone is selected from >>>> available stock >>>> - If stock is not available in Canada, a phone is selected from >>>> available USA stock and shipped to Canada >>>> >>>> 4. An iPhone is selected >>>> - If the iPhone is associated with an existing line, Rogers is >>>> updated >>>> *Note: existing lines with ETFs are prioritized* >>>> - If the iPhone is not associated with an existing line, it is >>>> assigned to the existing line for a replacement or a new line fo= r a new >>>> phone >>>> - If no iPhones are available, a new phone is ordered through >>>> Rogers >>>> >>>> 5. The iPhone is checked out from FreshService and assigned to >>>> the new user >>>> >>>> 6. The iPhone is shipped out with a return label if there is a >>>> broken iPhone >>>> >>>> 7. Once the new phone is received the old one is shipped back if >>>> there is one >>>> >>>> 8. Old phone is decommissioned in FreshService if there is one >>>> >>>> 9. Ticket is closed >>>> >>>> *Canada Recovery* >>>> >>>> 1. Offboarding request i