--00000000000005f9d30612870a23 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Greetings Tim, That would be correct. He would ship it to you. What we could do is ship out a handful of iphone boxes that you can ship out with return labels inside and then have them shipped back to you. That's the sort of thing we do for laptops and iphones for the US. On Wed, Feb 28, 2024 at 9:02=E2=80=AFAM Timothy Thomas wrot= e: > Hi John, > > I'm sorry I missed your previous email. I've looked it over and everythin= g > looks good. One question however...please explain the desired process for > recovering a phone from a remote worker in Canada. For example Dennis Fan= cy > who resides in Winnipeg decides to leave the company. Would he ship his > phone to me in Montreal? How do we get the phones back to me? > > Thanks > > On Tue, Feb 27, 2024 at 2:54=E2=80=AFPM John Andrew Hawkins > wrote: > >> Greetings Tim, >> It's been a few weeks and I haven't heard back. Have you been able to >> review the documents? >> >> On Fri, Feb 9, 2024 at 2:35=E2=80=AFPM John Andrew Hawkins >> wrote: >> >>> Greetings Tim, >>> Please take a look at the following documentation. Take a few days to >>> look it over and let me know what you think. Also please send me the ph= one >>> information for those that are locked with the Apple ID and I can work = to >>> get them unlocked. >>> >>> *Canada New Line or Replacement for Existing Line* >>> >>> 1. Order is received through FreshDesk >>> >>> 2. Ticket is assigned to L2 for fulfillment if a replacement is >>> warranted (if it is a new hire ticket, the ticket is cloned with a t= ag of *Cell >>> Phone Request* and then assigned) >>> >>> 3. Available stock is checked >>> - If stock is available in Canada, a phone is selected from >>> available stock >>> - If stock is not available in Canada, a phone is selected from >>> available USA stock and shipped to Canada >>> >>> 4. An iPhone is selected >>> - If the iPhone is associated with an existing line, Rogers is >>> updated >>> *Note: existing lines with ETFs are prioritized* >>> - If the iPhone is not associated with an existing line, it is >>> assigned to the existing line for a replacement or a new line for= a new >>> phone >>> - If no iPhones are available, a new phone is ordered through >>> Rogers >>> >>> 5. The iPhone is checked out from FreshService and assigned to >>> the new user >>> >>> 6. The iPhone is shipped out with a return label if there is a >>> broken iPhone >>> >>> 7. Once the new phone is received the old one is shipped back if >>> there is one >>> >>> 8. Old phone is decommissioned in FreshService if there is one >>> >>> 9. Ticket is closed >>> >>> *Canada Recovery* >>> >>> 1. Offboarding request is received through FreshDesk >>> >>> 2. Recovery label with return label is created and emailed to Tim >>> Thomas >>> tt@thekey.com >>> 4464 Ste Catherine West, Westmount Quebec H3Z1R7 >>> >>> 3. iPhones are received by Tim Thomas >>> >>> 4. iPh