--0000000000004e709c061cd3608e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Shellie is still not in Salesforce. I really need to be able to assign her to assessments and cases so please add her. Secondly, it seems Cathry Gerth's account in SF is still tied to Shellie's email address and not her own. We really need this rectified ASAP. Cheryl On Fri, Jul 5, 2024 at 3:27=E2=80=AFPM Janice Wong wrote: > Hi Cheryl, > > Please let me know if I understand this correctly, Shelli lim ( > shellie.lim@thekey.com) is no longer in Salesforce as a user, but does > have a client account ( > https://homecareassistance.lightning.force.com/lightning/r/Account/001UH0= 0000ATEl2YAH/view > ). > However, Shelli is somehow receiving Cathy Gerth's email notifications > for assessments or follow-up assignments and Cathy (cgerth@thekey.com) is > no longer receiving any email notifications. Plus these notifications are > not in any spam/junk folders. > > Can you please share some screenshots and any additional information > around the dropdown menu mentioned, the email that Cathy should be > receiving, and the email that Shelli is getting to help us investigate > further? > > Thank you, > Janice > > > On Fri, 5 Jul at 9:27 AM , SharonSpeirs > wrote: > Hi there what is actually happening is the drop down menu does not have > Shelli lim > As an option so I have been putting Cathy Gerth as scheduled assessment > but Shellie is getting the email which we don=E2=80=99t understand? > Hoping you can help the last names for the clients this happened for me t= o > would be Grieves, Steinebach and Peter Ing all Vancouver clients > Thanks! > Sharon > > > Sharon, Speirs > > General Manager > Vancouver, BC > Office: 778.279.3634 > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > On Fri, Jul 5, 2024 at 6:14=E2=80=AFAM Renee Drobek salesforcesupport@homecareassistance.com> wrote: > >> Hi Cheryl, >> >> Can you send me the link that you expected to notify these individuals? >> Also, did Shellie have a Salesforce license or just this account >> https://homecareassistance.lightning.force.com/lightning/r/Account/001UH= 00000ATEl2YAH/view >> ? >> >> >> Thanks, >> Renee >> >> >> >> On Thu, 4 Jul at 2:50 PM , CherylCartwright > ccartwright@homecareassistance.com> wrote: >> Hi again, >> >> Further to my email earlier today, Shellie Lim seems to have disappeared >> from Salesforce and Cathy Gerth is now no longer receiving any >> notifications. Is it because you are working on it? >> >> Please advise, >> >> Cheryl >> >> On Thu, Jul 4, 2024 at 1:50=E2=80=AFPM Salesforce Support > salesforcesupport@homecareassistance.com> wrote: >> >>> Hi CherylCartwright, Thank you for submitting a request to the >>> Salesforce Support team. Your request has the ticket ID 857389. Please = use >>> this ticket ID for any communication regarding this request. The Salesf= orce >>> Support team will keep you updated on the progress to resolving your >>> ticke