----==_mimepart_66883afa3e881_1eb3f8bca419e6c3288173 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl,=C2=A0 Please let me know if I understand this correctly,=C2= =A0Shelli lim=C2=A0(shellie.lim@thekey.com) is no longer in Salesforce as= a user, but does have a client account (https://homecareassistance.light= ning.force.com/lightning/r/Account/001UH00000ATEl2YAH/view). However, She= lli is somehow receiving=C2=A0Cathy Gerth's email notifications for asses= sments or follow-up assignments and Cathy (cgerth@thekey.com) is no longe= r receiving any email notifications. Plus these notifications are not in = any spam/junk folders.=C2=A0 Can you please share some screenshots an= d any additional information around the dropdown menu mentioned, the emai= l that Cathy should be receiving, and the email that Shelli is getting to= help us investigate further?=C2=A0 Thank you,=C2=A0 Janice = = = On Fri, 5 Jul at 9:27 AM , SharonSpeirs wrote: Hi there what is actually happening is the d= rop down menu does not have Shelli lim = As an option so I have been putting Cathy Gerth as scheduled assessment = but Shellie is getting the email which we don=E2=80=99t understand? = Hoping you can help the last names for the clients this happened for me = to would be Grieves, Steinebach and =C2=A0Peter Ing all Vancouver clients= = Thanks! = Sharon=C2=A0 = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = = = = On Fri, Jul 5, 2024 at 6:14=E2=80=AFAM Renee Drobek wrote: = = = = = Hi Cheryl,=C2=A0 = = Can you send me the link that you expected to notify these individuals? = Also, did Shellie have a Salesforce license or just this account=C2=A0htt= ps://homecareassistance.lightning.force.com/lightning/r/Account/001UH0000= 0ATEl2YAH/view=C2=A0? = = = Thanks,=C2=A0 = Renee = = = = = = = On Thu, 4 Jul at 2:50 PM , CherylCartwright wrote: Hi again, = Further to my email earlier today, Shellie Lim seems to have disappeared= from Salesforce and Cathy Gerth is now no longer receiving any notificat= ions. Is it because=C2=A0you are working on it? = = Please advise, = = Cheryl=C2=A0 = = = = On Thu, Jul 4, 2024 at 1:50=E2=80=AFPM Salesforce Support wrote: = = = Hi CherylCartwright, Thank you for submitting a request to the Salesfor= ce Support team. Your request has the ticket ID 857389. Please use this t= icket ID for any communication regarding this request. The Salesforce Sup= port team will keep you updated on the progress to resolving your ticket.= Thank you. ----==_mimepart_66883afa3e881_1eb3f8bca419e6c3288173 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl,=C2=A0 Please let me know if I understand this c= orrectly,=C2=A0 Shelli lim =C2=A0( <span dir=3D"ltr" style=3D'font-size: 13px; font-fami= ly: "Helveti