--000000000000ec067105e0f76638 Content-Type: text/plain; charset="UTF-8" Additionally, please confirm how you'd like the recording to read with the company name - do you need it to include any language on "formerly Mavencare". Please provide how you'd like the script to be recorded within the blank on how you'd like to refer to your office and I can get this recording finished up for the team: "Thank you for calling _______________" Ex. Should it be "Home Care Assistance" generically or "Home Care Assistance of Toronto" or "Home Care Assistance, formerly Mavencare of Toronto", or "Home Care Assistance & Mavencare of Toronto" etc..... On Wed, Jun 8, 2022 at 12:35 PM Isabelle La wrote: > No problem - sorry I couldn't be of more help. > > In other news, I should have your recordings completed today and ready to > go live pretty soon. We should all connect on a timeline that is > comfortable for you. Please let me know what dates/times you want the > following done if you feel they need to be done (ex. if you don't feel like > an online training is needed, we can skip it to expedite the process): > > - Please let me know when you'd like me to send out 8x8 invitations so > your users can activate their account and download the 8x8 Work App on > their device(s). > > - Please let me know if/when you'd like to schedule an 8x8 App Training > via GoogleMeet. My calendar is pretty up to date. > > - Please let me know when you'd like to schedule a soft-forward so that > your main numbers are all forwarding to the temporary numbers on the 8x8 > account. This will signify the day that you're no longer using your old > phone system and will be taking all live calls on 8x8. > > - If the soft forward goes well, please let us know when you'd like to > schedule a hard-port so that we can request to own the main numbers > permanently. This usually takes anywhere from 5-14+ days to process so the > sooner we know, the better. > > > > > On Wed, Jun 8, 2022 at 12:26 PM Cheryl Cartwright ccartwright@homecareassistance.com> wrote: > >> Thank you so much Isabelle. I will look into it. >> >> Have a great day, >> >> Cheryl >> >> On Wed., Jun. 8, 2022, 3:25 p.m. Isabelle La, wrote: >> >>> I haven't touched any forwarding for your phones at this point, only >>> built out on the back end of 8x8 which is a completely separate system, so >>> it is unrelated to anything we are doing with 8x8 migrations. I would >>> suggest troubleshooting the normal route directly with your phone providers >>> as nothing has yet been activated on our end for our Corp system. >>> >>> On Wed, Jun 8, 2022 at 10:20 AM Cheryl Cartwright >> ccartwright@homecareassistance.com> wrote: >>> >>>> Hi Isabelle, >>>> >>>> Since our call the other day our phones don't seem to be routing >>>> properly. All calls I can't pick up are going to Steve Darley. His number >>>> (647-898-8134) should't even be in the system. Even with my phone forwarded >>>> to Taylor, calls are still bouncing to Steve. Do you know why t