--Apple-Mail-38D7C1DB-378C-4FD5-967E-4457D303150A Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thank you John. Quick qu= estion: if the payments team is in the US, the IP address for the card might= cause it to be declined. How long has this payment team been processing it f= rom the US location, is this new, or are they the same team that successfull= y completed transactions before the declined message? K Sent from my iPhone On Oct 27, 2023, at 3:45 PM, John Janiga <john.janiga@= thekey.com> wrote: =EF=BB=BF Hello Kelly, I did place a request to our payments team to only process one invoice to= day and track to approval. I will report back= as soon as I have more information regarding status. Best Regards, John Janiga Senior Accounts Receivable Specialist john.janiga@thekey.com 408-647-7538 TheKey.com On Fri, Oct 27, 2023 at 3:43=E2=80=AFPM Kelly Leigh= Casey < kcpsolutions@gmail.com > wrote: Hi all, Just checking in before the weekend to ensure t= his is resolved. John, please advise if you tried t= o submit one invoice (not all 4 at once). K On Oct 27, 2023, at 2:37=E2=80=AFPM, Timothy Thomas < tt@thekey.com > wrote: @John Janiga can you please rerun for one invoice and let u= s know. Thank you On Fri, Oct 27, 2023 at 2:27=E2= =80=AFPM Kelly Leigh Casey < kcpsolutions@gmail.com > wrote: Hi Not aware of an= y issues. I see charges for other charges went through October 3, 15 a= nd 16th, 2023. Can you have them put through only 1= (not 20K as it will be declined due to banking algorithm) today? Then send u= s result?. K = On Oct 27, 2023, at 2:19=E2=80=AFPM, Timo= thy Thomas < tt@thekey.= com > wrote: