Re: Report from Home Care Assistance Montreal- Penny Casey

--000000000000d7da050608b7edf1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Kelly, I did place a request to our payments team to only process one invoice today and track to approval. I will report back as soon as I have more information regarding status. Best Regards, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Fri, Oct 27, 2023 at 3:43=E2=80=AFPM Kelly Leigh Casey wrote: > Hi all, > > Just checking in before the weekend to ensure this is resolved. > > John, please advise if you tried to submit one invoice (not all 4 at once= ). > > K > > On Oct 27, 2023, at 2:37=E2=80=AFPM, Timothy Thomas wrote= : > > @John Janiga can you please rerun for one > invoice and let us know. > > Thank you > > On Fri, Oct 27, 2023 at 2:27=E2=80=AFPM Kelly Leigh Casey > wrote: > >> Hi >> >> Not aware of any issues. I see charges for other charges went through >> October 3, 15 and 16th, 2023. >> >> Can you have them put through only 1 (not 20K as it will be declined due >> to banking algorithm) today? Then send us result?. >> >> K >> >> >> >> On Oct 27, 2023, at 2:19=E2=80=AFPM, Timothy Thomas wrot= e: >> >> Hi Kelly, >> >> I was informed that the charges were processed individually, on a weekly >> basis and we've had three declines. I'm waiting for the transaction >> receipts to validate this. Are you aware of any issues with the card? >> >> Thanks >> >> On Fri, Oct 27, 2023 at 2:16=E2=80=AFPM Kelly Casey >> wrote: >> >>> Hi Tim >>> >>> Any update in this? >>> >>> K >>> >>> Sent from my iPhone >>> >>> On Oct 26, 2023, at 7:41 PM, Timothy Thomas wrote: >>> >>> =EF=BB=BF >>> Hi Patrick, >>> >>> I agree, the card should be charged every week and it may have been but >>> only flagged to me after multiple failed attempts. I will look into thi= s >>> first thing tomorrow and get back to you. >>> >>> Thanks for your understanding. >>> Tim >>> >>> On Thu, Oct 26, 2023 at 7:24=E2=80=AFPM Patrick Casey >>> wrote: >>> >>>> I really do not understand what is wrong here. The credit card in fact >>>> has plenty of space available on it. I don=E2=80=99t understand why it= is not >>>> charged every week. Is there an attempt to put a large sum on all at o= nce? >>>> Maybe it should be broken up on a weekly basis as it was supposed to b= e. >>>> This is pretty simple and mystifies me why it has to be made so comple= x? >>>> >>>> Sent from my iPhone >>>> >>>> On Oct 26, 2023, at 5:08 PM, Kelly Leigh Casey >>>> wrote: >>>> >>>> =EF=BB=BFGot it- sorry. It was way at the bottom:) >>>> >>>> K >>>> >>>> On Oct 26, 2023, at 5:07=E2=80=AFPM, Kelly Leigh Casey >>>> wrote: >>>> >>>> Hi Tim and team, >>>> >>>> I am asking for the up to date report- see attached of the last one yo= u >>>> sent us when the problem last occurred. >>>> >>>> >>>> >>>> >>>> On Oct 26, 2023, at 4:19=E2=80=AFPM, Timothy Thomas wr= ote: >>>> >>>> I had previously attached a statement. Did you receiv