Re: URGENT Oakville & Waterloo ClearCare Data

--00000000000008bd9b05db99e078 Content-Type: text/plain; charset="UTF-8" Amanda, Timothy shared that the HCA Toronto team is seeing the O&W data show up in their system and the pay structures are being changed in their system. The O&W team are locked out of their current URL's as it has been moved over to the corporate platform on the backend. I now see that they are no longer in the franchise agency list but are now listed in the corporate agency list for Canada here . James On Fri, Apr 1, 2022 at 11:56 AM Amanda Patel wrote: > Hello, > > The Toronto team does not have access to Waterloo/Oakvile. Also what > clearcare are they logged out of Toronto URL or Waterloo/Oakville URL? > > > On Fri, Apr 1, 2022 at 11:43 AM James Patchett > wrote: > >> Amanda, Nicole and Roxana, >> >> The Toronto location is seeing the Oakville & Waterloo data start to show >> up in their clearcare system. In addition the back end pricing seems to be >> changing as well. In addition, the O&W teams are now logged out of >> ClearCare and cannot access their information. >> >> As we discussed there are to be separate locations created in the Toronto >> Clearcare system for the additions and the Toronto team should not be >> seeing any of that data. >> >> Please Help! >> >> -- >> James Patchett >> Director Business Support Group >> * Please note my email has changed: * >> jpatchett@thekey.com >> TheKey.com >> [image: TheKey] >> > --00000000000008bd9b05db99e078 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Amanda, Timothy shared that the HCA Tor= onto team is seeing the O&W data show up in their system and the pay st= ructures are being changed in their system.=C2=A0 = The O&W team are locked out of their current URL's=C2=A0as=C2=A0it = has been moved over to the corporate=C2=A0platform on the backend.=C2=A0 I = now see that they are no longer in the franchise agency list but are now listed in = the corporate agency list for Canada here . James On F= ri, Apr 1, 2022 at 11:56 AM Amanda Patel < apatel@thekey.com > wrote: Hello, The Toro= nto team does not have access to Waterloo/Oakvile. Also what clearcare are = they logged out of Toronto URL or Waterloo/Oakville URL? On Fri, Apr 1, 2022 at 11:43 AM James Patchett < jpatchett@thekey.com > wrote: = Am= anda, Nicole and Roxana, The Toronto location is seeing = the Oakville & Waterloo data start to show up in their clearcare system= . In addition the back end pricing seems to be changing as well. In additio= n, the O&W teams are now logged out of ClearCare and cannot access thei= r information.=C2=A0 As we discussed there are to = be separate locations created in the Toronto Clearcare system for the addit= ions=C2=A0and the Toronto team should not be seeing any of that data.=C2=A0= Please Help! -- James Patchett Director Business Support Group Please note my email has changed: