--Apple-Mail-CD5E551A-E180-4C06-B0BE-46144B48D69B Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Yes for billing. The whole shift, including Monday morning appears. I think t= he same goes for payroll. I saw shifts yesterday on Jan 1 (ie midnight to 7a= m). So the shifts from Dec 24 overnight were probably paid out last payroll b= ut still used to calculate OT.=20 Sent from my iPhone > On Jan 3, 2018, at 9:55 AM, Tim Thomas wr= ote: >=20 > Are you sure? If a shift stars at say 11 pm on Sunday night and finishes a= t 8 a.m. does not that entire shift appear in Mondays billing? For payroll h= owever; I think your right. OT is tracked starting Sunday at midnight regar= dless of whether those hours appear on the employees payroll sheet. >=20 > Tim Thomas >=20 >=20 >=20 >=20 > Home Care Assistance (Montr=C3=A9al) > 4464 Ste. Catherine Ouest > Westmount, Qu=C3=A9bec > H3Z 1R7 > Tel: 514 907 5065 > Fax: 514 907 5067=20 >=20 > tthomas@homecareassistance.com >=20 > www.homecareassistancemontreal.ca > www.facebook.com/hcamontreal > www.twitter.com/hcamontreal >=20 >=20 >=20 >=20 >=20 >=20 >> On Jan 3, 2018, at 9:39 AM, Sandra Daoust (Work) wrote: >>=20 >> I think it might explain it. If the caregiver did an overnight on the Sun= day into Monday it wouldn't appear in billing but would in OT calculations n= ow the question is do we take that into consideration or not=20 >>=20 >> Sent from my iPhone >>=20 >>> On Jan 3, 2018, at 9:37 AM, Tim Thomas w= rote: >>>=20 >>> Timothy, >>>=20 >>> Then this doesn=E2=80=99t explain the calculations we saw this week. >>>=20 >>> Tim Thomas >>>=20 >>> >>>=20 >>>=20 >>> Home Care Assistance (Montr=C3=A9al) >>> 4464 Ste. Catherine Ouest >>> Westmount, Qu=C3=A9bec >>> H3Z 1R7 >>> Tel: 514 907 5065 >>> Fax: 514 907 5067=20 >>>=20 >>> tthomas@homecareassistance.com >>>=20 >>> www.homecareassistancemontreal.ca >>> www.facebook.com/hcamontreal >>> www.twitter.com/hcamontreal >>>=20 >>>=20 >>>=20 >>>=20 >>>=20 >>>=20 >>>> Begin forwarded message: >>>>=20 >>>> From: "support@clearcareonline.com" >>>> Subject: payroll overtime not calculating as expected. - Case #00261900= [ ref:_00DE0Hruf._50044okb62:ref ] >>>> Date: January 3, 2018 at 9:31:55 AM EST >>>> To: "tthomas@homecareassistance.com" >>>>=20 >>>>=20 >>>> =20 >>>> To avoid creating multiple cases, please reply to this email rather tha= n reporting additional information in a new email. >>>> =20 >>>> Hello Tim, >>>>=20 >>>> Thank you for contacting ClearCare Product Support. >>>>=20 >>>> For payroll, your hours are calculated starting 12:00am on the first d= ay of your work week. In your case this is Monday. So Monday 12:00am-Sunday 1= 1:59pm. All hours worked within those time frames are used in the calculatio= n. >>>> It is only for billing that you can choose whether to bill overnight sh= ifts on the first or last day of the shift itself.=20 >>>>=20 >>>> Please let me know if you still have any questions.=20 >>>>=20 >>>> Thank you, >>>>=