Re: payroll overtime not calculating as expected. - Case #00261900 [ ref:_00DE0Hruf._50044okb62:ref ]

--Apple-Mail=_3ABBD0CC-7DAB-4793-A616-4C1CC43DF6D7 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Are you sure? If a shift stars at say 11 pm on Sunday night and = finishes at 8 a.m. does not that entire shift appear in Mondays billing? = For payroll however; I think your right. OT is tracked starting Sunday = at midnight regardless of whether those hours appear on the employees = payroll sheet. Tim Thomas Home Care Assistance (Montr=C3=A9al) 4464 Ste. Catherine Ouest Westmount, Qu=C3=A9bec H3Z 1R7 Tel: 514 907 5065 <> Fax: 514 907 5067 <>=20 tthomas@homecareassistance.com www.homecareassistancemontreal.ca www.facebook.com/hcamontreal www.twitter.com/hcamontreal > On Jan 3, 2018, at 9:39 AM, Sandra Daoust (Work) = wrote: >=20 > I think it might explain it. If the caregiver did an overnight on the = Sunday into Monday it wouldn't appear in billing but would in OT = calculations now the question is do we take that into consideration or = not=20 >=20 > Sent from my iPhone >=20 > On Jan 3, 2018, at 9:37 AM, Tim Thomas > wrote: >=20 >> Timothy, >>=20 >> Then this doesn=E2=80=99t explain the calculations we saw this week. >>=20 >> Tim Thomas >>=20 >> >>=20 >>=20 >> Home Care Assistance (Montr=C3=A9al) >> 4464 Ste. Catherine Ouest >> Westmount, Qu=C3=A9bec >> H3Z 1R7 >> Tel: 514 907 5065 <> >> Fax: 514 907 5067 <>=20 >>=20 >> tthomas@homecareassistance.com >>=20 >> www.homecareassistancemontreal.ca = >> www.facebook.com/hcamontreal >> www.twitter.com/hcamontreal >>=20 >>=20 >>=20 >>=20 >>=20 >>=20 >>> Begin forwarded message: >>>=20 >>> From: "support@clearcareonline.com = " > >>> Subject: payroll overtime not calculating as expected. - Case = #00261900 [ ref:_00DE0Hruf._50044okb62:ref ] >>> Date: January 3, 2018 at 9:31:55 AM EST >>> To: "tthomas@homecareassistance.com = " > >>>=20 >>>=20 >>> =20 >>> To avoid creating multiple cases, please reply to this email rather = than reporting additional information in a new email. >>> =20 >>> Hello Tim, >>>=20 >>> Thank you for contacting ClearCare Product Support. >>>=20 >>> For payroll, your hours are calculated starting 12:00am on the = first day of your work week. In your case this is Monday. So Monday = 12:00am-Sunday 11:59pm. All hours worked within those time frames are = used in the calculation. >>> It is only for billing that you can choose whether to bill overnight = shifts on the first or last day of the shift itself.=20 >>>=20 >>> Please let me know if you still have any questions.=20 >>>=20 >>> Thank you, >>>=20 >>> Ashley >>> ClearCare Product Support >>> =20 >>> Get the new ClearCareGo Caregiver Mobile App | Learn More = >>> =20 >>> Receive updates on ClearCare platform issues at = http://status.clearcareonline.com >>> =20 >>> =20 >>> =20 >>>=20 >>>=20 >>> ref:_00DE0Hruf._50044okb62:ref >>=20 --Apple-Mail=_3ABBD0CC-7DAB-4793-A616-4C1CC43DF6D7 Content-Type: multipart/related; type="text/html"; boundary="Apple-Mail=_F408100B-59F9-41F1-98EA-A675DD0B8608" --Apple-