--000000000000df200905fe413b6c Content-Type: multipart/alternative; boundary="000000000000df200705fe413b6b" --000000000000df200705fe413b6b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Ali, Thanks for clarifying and sounds good - thank you! Cheers, *Josie Van der Velden* On Fri, Jun 16, 2023 at 9:00=E2=80=AFAM Ali Malik wr= ote: > Hey Josie, > > What I meant by auto pay is that we will send you the invoice when CDHC > pays us instead of charging the bank for the family portal right away. Wh= at > happened earlier was that it charged you for the full invoice weekly. > > Hoping we can smooth things out going forward. Should you have any > questions or concerns, please do not hesitate to contact me anytime. > > thank you > > On Thu, Jun 15, 2023 at 1:50=E2=80=AFPM Josie Van der Velden josie.vandervelden@gmail.com> wrote: > >> Hey Ali, >> >> Thank you, it was my understanding this had already been done given the >> auto-billing concerns that came up a few months ago and the confirmation >> your team provided I would not be debited directly again, so hoping this >> time it sticks. >> >> Cheers, >> >> *Josie Van der Velden* >> >> >> On Thu, Jun 15, 2023 at 11:44=E2=80=AFAM Ali Malik wrote: >> >>> Hey Josie, >>> >>> We will take you off autopay. Going forward, once we get payment from >>> CDHC , the invoices will be sent to you for payment. >>> >>> thanks >>> >>> On Thu, Jun 15, 2023 at 11:31=E2=80=AFAM Josie Van der Velden >> josie.vandervelden@gmail.com> wrote: >>> >>>> Hi Ali, >>>> >>>> Yes I am all setup on versa pay however it's not helpful for me to go >>>> in and look myself and pay without any sort of indication around the s= tatus >>>> of BlueCross payments as I will very likely end up overpaying. As a go >>>> forward, and as discussed previously and you state below, I should be = sent >>>> an invoice for the month after all BlueCross payments have come throug= h, or >>>> an email that states I can go online and pay the invoice as it is now = up to >>>> date. >>>> >>>> Thank you, >>>> >>>> *Josie Van der Velden* >>>> >>>> >>>> On Thu, Jun 15, 2023 at 7:30=E2=80=AFAM Ali Malik wrote: >>>> >>>>> Hey Josie, >>>>> >>>>> I added you to our versapay online system a while back, did you get >>>>> the invite? You can view all invoices with respective payments. >>>>> >>>>> Once CDHC pays us for the month of May services (June 7th invoice), w= e >>>>> will inform you of the balance due, or alternatively, you can review = the >>>>> system to see. This should be reconciled by next week. >>>>> >>>>> Thank you, >>>>> >>>>> On Wed, Jun 14, 2023 at 5:12=E2=80=AFPM Josie Van der Velden >>>> josie.vandervelden@gmail.com> wrote: >>>>> >>>>>> Hi Ali, >>>>>> >>>>>> Thanks for clarifying. Can you please ensure that for the next >>>>>> payment, I am sent an invoice, like you have it laid out here, as op= posed >>>>>> to any auto billing taking place? Then I can go in and pay the invoi= ce >>>>>> directly. >>>>>> >>>>>> Based