Re: Billing Concerns - new charge withdrawn from account

--000000000000cea61a05fe40704b Content-Type: multipart/alternative; boundary="000000000000cea61805fe40704a" --000000000000cea61805fe40704a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Josie, What I meant by auto pay is that we will send you the invoice when CDHC pays us instead of charging the bank for the family portal right away. What happened earlier was that it charged you for the full invoice weekly. Hoping we can smooth things out going forward. Should you have any questions or concerns, please do not hesitate to contact me anytime. thank you On Thu, Jun 15, 2023 at 1:50=E2=80=AFPM Josie Van der Velden wrote: > Hey Ali, > > Thank you, it was my understanding this had already been done given the > auto-billing concerns that came up a few months ago and the confirmation > your team provided I would not be debited directly again, so hoping this > time it sticks. > > Cheers, > > *Josie Van der Velden* > > > On Thu, Jun 15, 2023 at 11:44=E2=80=AFAM Ali Malik = wrote: > >> Hey Josie, >> >> We will take you off autopay. Going forward, once we get payment from >> CDHC , the invoices will be sent to you for payment. >> >> thanks >> >> On Thu, Jun 15, 2023 at 11:31=E2=80=AFAM Josie Van der Velden > josie.vandervelden@gmail.com> wrote: >> >>> Hi Ali, >>> >>> Yes I am all setup on versa pay however it's not helpful for me to go i= n >>> and look myself and pay without any sort of indication around the statu= s of >>> BlueCross payments as I will very likely end up overpaying. As a go >>> forward, and as discussed previously and you state below, I should be s= ent >>> an invoice for the month after all BlueCross payments have come through= , or >>> an email that states I can go online and pay the invoice as it is now u= p to >>> date. >>> >>> Thank you, >>> >>> *Josie Van der Velden* >>> >>> >>> On Thu, Jun 15, 2023 at 7:30=E2=80=AFAM Ali Malik wrote: >>> >>>> Hey Josie, >>>> >>>> I added you to our versapay online system a while back, did you get th= e >>>> invite? You can view all invoices with respective payments. >>>> >>>> Once CDHC pays us for the month of May services (June 7th invoice), we >>>> will inform you of the balance due, or alternatively, you can review t= he >>>> system to see. This should be reconciled by next week. >>>> >>>> Thank you, >>>> >>>> On Wed, Jun 14, 2023 at 5:12=E2=80=AFPM Josie Van der Velden >>> josie.vandervelden@gmail.com> wrote: >>>> >>>>> Hi Ali, >>>>> >>>>> Thanks for clarifying. Can you please ensure that for the next >>>>> payment, I am sent an invoice, like you have it laid out here, as opp= osed >>>>> to any auto billing taking place? Then I can go in and pay the invoic= e >>>>> directly. >>>>> >>>>> Based off these timelines, am I correct that reconciliation and our >>>>> final invoice for May should come around mid-July? >>>>> >>>>> Thank you, >>>>> >>>>> *Josie Van der Velden* >>>>> >>>>> >>>>> On Wed, Jun 14, 2023 at 10:55=E2=80=AFAM Ali Malik >>>>> wrote: >>>>> >